Software Engineer, Web Platform

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 320,000 - 405,000; Full time

Job summary

United States Digital Space LLC in San Francisco seeks a Software Engineer on the Web Platform team to build the platform that powers Claude.ai across web, mobile, and desktop surfaces.

You will design shared components, evolve backend-for-frontend APIs, and improve the build, deploy, and observability systems to keep Claude.ai fast and reliable for internal teams across the company.

Qualifications

• Experience with modern web tech (React/TypeScript) and frontend API design.
• Focus on developer experience and productivity.
• Reliability, observability, and performance mindset in production systems.

Responsibilities

• Improve developer velocity across the organization by reducing friction in build, deploy, and testing pipelines.
• Work on performance and reliability: identify and resolve latency issues, improve observability, and set high standards for the platform.
• Design and build shared UI components, libraries, and abstractions for web and mobile.
• Partner with product engineering teams to understand needs and shape platform investments.
• Maintain and evolve documentation and tooling for engineers joining or building on the platform.

Skills

React

TypeScript

Frontend APIs

Performance

Observability

Reliability

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CI/CD

Build systems

Deployment automation

Design systems

Job description

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Claude.ai is the company's flagship consumer product, spanning web, mobile, desktop, and browser extensions—and it's growing fast. The Web Platform team owns the foundational layer that makes all of this possible: the shared infrastructure, components, APIs, and tooling that let every other product team at the company ship quickly, reliably, and with confidence.

As a Software Engineer on this team, you'll be hands‑on building the platform that other engineers depend on every day. This means designing and shipping shared components and design‑system‑level abstractions, evolving the backend‑for‑frontend (BFF) APIs that power our client applications, and improving the build, deploy, and observability systems that keep Claude.ai running smoothly across surfaces. Your work will directly shape how fast teams across the company can innovate—and how stable their experiences are when they do.

This is a great fit if you care deeply about developer experience and want your engineering work to have outsized leverage: instead of shipping one feature, you're building the tools and systems that make dozens of features possible.

Key responsibilities

• Improve developer velocity across the organization by reducing friction in our build, deploy, and testing pipelines
• Work on performance and reliability: identify and resolve latency issues, improve observability, and help establish high standards that the rest of the platform team can build on
• Design and build shared UI components, libraries, and abstractions that product teams across the company use to ship consistently and efficiently on web and mobile
• Partner closely with product engineering teams to understand their needs, unblock them when possible, and shape platform investments around where the most impact is
• Help maintain and evolve documentation and tooling that make the platform approachable for engineers joining or building on top of it

Minimum qualifications

• Have strong practical skills in modern web technologies (React, TypeScript or comparable frameworks) and experience designing or consuming APIs that serve frontend applications
• Care about developer experience and have a track record of building things that make other engineers more productive
• Have solid instincts around reliability, observability, and performance—and enjoy operationalizing those instincts in production systems
• Thrive in fast‑paced, collaborative environments and enjoy working closely with cross‑functional partners
• Pick up slack, even if it goes outside your job description

Preferred qualifications

• Have 5+ years of software engineering experience, with significant time spent building shared platforms, developer tools, or infrastructure that other engineers rely on
• Building shared component libraries, design systems or reusable UI infrastructure
• API design and client‑server architecture patterns that balance flexibility with consistency across client platforms
• Performance optimization and latency reduction in production web applications
• CI/CD, build systems, and/or deployment automation
• Observability and monitoring (e.g. metrics, logging, tracing)

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$320,000—$405,000 USD

LogisticsMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experienceRequired field of study: A field relevant to the role as demonstrated through coursework, training, or professional experienceMinimum years of experience: Years of experience required will correlate with the internal job level requirements for the positionLocation-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest‑impact AI research will be big science. At the company we work as a single cohesive team on just a few large‑scale research efforts. And we value impact — advancing our long‑term goals of steerable, trustworthy AI — rather than work on smaller or bigger pockets.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to the company, including: GPT-3, Circuit-Based Interpretability,