Software Engineer, Site Reliability

fal - Features & Labels; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Learning & growth opportunities

Job summary

fal - Features & Labels in San Francisco is seeking a seasoned SRE to own the reliability of customer-facing systems, from Kubernetes clusters to deployment pipelines and the networking layer. You will think in SLOs, automate ruthlessly, and treat incidents as opportunities to improve the system.

You will operate Kubernetes infrastructure, build CI/CD pipelines, automate issues, and drive incident response with a focus on speed, reliability, and maintainability.

Qualifications

• 5+ years managing production systems and software development workflows.
• Strong production experience with Kubernetes at scale and IaC (Terraform, Ansible).
• Deep knowledge of Linux networking, container networking (CNI, VXLAN, BGP), DNS.
• Experience building CI/CD systems and GitOps (FluxCD, ArgoCD).
• Proficiency in Python and either Go or Bash for tooling.
• Strong experience with logging, monitoring and alerting (Prometheus, Grafana, Loki, Thanos, VictoriaMetrics, Datadog).
• Excellent communication and ability to drive decisions across teams.
• Self-starter who executes quickly and drives improvement.

Responsibilities

• Own and operate our Kubernetes infrastructure: cluster lifecycle, upgrades, networking, multi-tenant isolation for customer workloads.
• Build and maintain CI/CD pipelines and deployment infrastructure.
• Leverage AI to automate analysis and resolution of production issues, improving speed and reliability.
• Build dashboards, alerting, and anomaly detection across systems.
• Define and enforce SLOs and incident response processes.
• Manage and improve networking, load balancing, and service mesh configurations.
• Drive reliability improvements across the stack through automation and runbooks.

Skills

Kubernetes at scale

Terraform & Ansible

Linux networking

CI/CD & GitOps

Python/Go/Bash

Monitoring & alerting

Communication & ownership

Tools

FluxCD

ArgoCD

Job description

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.

As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.

About this role

You are a seasoned SRE who keeps production infrastructure running at scale. You own the reliability and availability of customer-facing systems — from Kubernetes clusters to deployment pipelines to the networking layer that connects it all. You think in SLOs, automate ruthlessly, and treat every incident as a chance to make the system better.

What you'll do:

• Own and operate our Kubernetes infrastructure: cluster lifecycle, upgrades, networking, and multi-tenant isolation for customer workloads

• Build and maintain CI/CD pipelines and deployment infrastructure

• Leverage AI to an extreme level to automate analysis and resolution of production issues, and improve software development speed, reliability and maintainability

• Build dashboards, alerting, and anomaly detection across our systems

• Define and enforce SLOs and build out incident response processes

• Manage and improve our networking, load balancing, and service mesh configurations

• Drive reliability improvements across the stack through automation, runbooks, and chaos engineering

Qualifications/nice to have:

• 5+ years experience in managing critical production systems and software development workflows

• Strong production experience setting up and operating Kubernetes at scale, using infrastructure-as-code (Terraform, Ansible)

• Deep knowledge of Linux networking, container networking (CNI plugins, VXLAN, BGP), and DNS

• Experience building CI/CD systems and GitOps workflows (FluxCD, ArgoCD)

• Proficiency in Python and either Go or Bash for tooling and automation

• Strong experience with logging, monitoring and alerting (Prometheus, Grafana, Loki, Thanos, VictoriaMetrics, Datadog)

• Excellent communication and ability to drive technical decisions across teams

• Self-starter who executes quickly, takes ownership, and constantly seeks improvement

• Experience with managing GPU and AI/ML workloads

• Experience with kernel-based monitoring and routing (eBPF, XDP)

• Experience with security tooling (Falco, Coroot, SIEM)

• Experience with bare metal Kubernetes networking (Calico, Cilium, MetalLB)

• Experience with distributed storage systems (Ceph, Longhorn, etc.)

What we offer at fal

• Interesting and challenging work

• A lot of learning and growth opportunities

• We are currently hiring in downtown San Francisco.

• Health, dental, and vision insurance (US)

• Regular team events and offsites

U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION:

fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.