Software Engineer (Platform - SRE)

Paddle; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Paddle is seeking a Site Reliability Engineer to strengthen the reliability of our platform and empower product teams with automated infrastructure and resilient services. You will work across AWS, containerized systems, and modern observability tools to keep services available and scalable.

You will collaborate with engineering teams to design robust runbooks, implement auto-scaling, and continually improve performance while maintaining a secure, compliant environment.

Qualifications

• Significant software development background with production services.
• Experience working across the AWS ecosystem and operating production systems.
• Curiosity about AI and its impact on software development.
• Collaborative, security-minded, and detail-oriented, able to thrive in a fast-paced environment.
• Knowledge of networking and Linux administration.

Responsibilities

• Develop and maintain tools to maximise engineering efficiency, including automation for deployment infrastructure and database upgrades.
• Identify processes to automate and improve Developer Experience.
• Collaborate with engineers to enable their work and run regular cross-team initiatives.
• Create, test, and maintain disaster recovery tooling and runbooks for resilience.
• Handle production incidents and produce blameless postmortems to improve reliability.

Skills

Go

AWS

Terraform

CI/CD

Monitoring

SRE

Linux administration

Distributed systems

Tools

Docker

ECS Fargate

SQS

EventBridge

OpenTelemetry

Honeycomb

Cloudflare

Job description

What do we do?

the company offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better.

We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.

The Role:

As a Site Reliability Engineer, you'll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the the company platform and helping our Engineers to work better and more efficiently. We're looking for somebody who spent the start of their career writing, running and debugging software that's made the move to specialise as an SRE.

the company SRE team's role is "Everything SRE", with a focus on infrastructure, reliability standards, and practices. The SRE team is part of the Platform function. By following this model:

It's easy to spot patterns and draw similarities between services and projects.We act as a glue between disparate product teams, creating solutions out of distinct pieces of software.Enable product engineers to use modern practices to maintain user-facing products without divergence in practice across the business.Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services.

You are empowered to use the right tech for the job. You'll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly.

As an SRE, we want you to be a driving force of improving and automating how our product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our fellow engineers.

Tech Stack:

Go for our new servicesPHP Laravel for our Classic systemAurora MySQL and PostgreSQL for persistent data storageDocker in production and local developmentAWS ECS Fargate for our runtimeAWS SQS for asynchronous message queuesAWS EventBridge for our event busRedis for key/value storeTerraform for resource managementHoneycomb, SLOs and OpenTelemetry for our observability needsCloudflare for our firewall and DNS server

What you'll do:

Develop and maintain tools to maximise engineering efficiency; such as but not limited to automating deployment infrastructure and database upgradesSeek out processes that can be improved with automation and have internal Developer Experience as a main driver. Collaborate and enable engineers to do their jobs more efficiently, working with other engineers on a regular basisCreate, maintain and test our system disaster recovery process, including tooling to automate the processYou'll be able to choose from a selection of AI tools to support day-to-day work (e.g. code generation, investigation, automation, and documentation), and we'll back sensible experimentation with the right guardrails.Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooksMonitoring, alerting, and SLO tracking; hands-on SRE work, not just DevOps-style monitoringRun performance investigations (load testing, bottleneck analysis) and drive tuning across apps, data stores and AWS.Own cost optimisation workstreams: right-sizing, autoscaling policies, workload scheduling, storage tiering, and identifying waste across ECS/Fargate, RDS/Aurora, SQS and observability.Be an advocate of the GitOps methodology

We'd love to hear from you if you:

A significant software development background, with experience shipping and operating production services, plus strong fundamentals in testing, code review, CI/CD, and debugging.Have experience working across the AWS ecosystem, partnering closely with AWS Solution Architects and subject-matter experts to design, review, and operate production systems A curiosity about AI and how it's reshaping software development.Collaborative, security-minded, and detail-oriented. We move quickly, so you'll thrive if you enjoy a fast-paced environment and take pride in doing things the right way.Knowledge of platform and ops concepts such as networking and Linux administrationExperience working with microservices and distributed systems at scaleExperience with monitoring tools