Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite)

Visa Inc.; Austin (TX); Hybrid; USD 73,000 - 104,000; Full time

Job summary

Join a forward-thinking company as a Software Engineer focusing on Microsoft Dynamics CRM. In this hybrid role, you will design, develop, and support innovative CRM solutions that enhance business efficiency. Collaborate with a dynamic team to integrate applications and deliver high-quality technical solutions. This position offers a unique opportunity to work on diverse projects while developing your skills in a supportive environment. With a focus on creativity and problem-solving, you'll play a crucial role in driving success within the organization. If you're passionate about technology and eager to make a difference, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Wellness Program

Qualifications

• 2+ years of experience with Microsoft Dynamics CRM 365 implementations.
• Strong skills in .Net and JavaScript with experience in CRM integrations.

Responsibilities

• Design, develop, and support solutions on Microsoft Dynamics 365 CRM.
• Integrate CRM with other applications using web services.

Skills

.Net

JavaScript

C#

Visual Basic

SQL

Problem-solving

Interpersonal Skills

Communication Skills

Time Management

Data Migration

Education

Bachelor's degree

BS in Computer Science or related field

Tools

Microsoft Dynamics 365 CRM

Visual Studio

Azure Functions

Power Automate

Power Apps

Job description

Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite)

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

Essential Functions

1. Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform.
2. Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using web services.
3. Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands.
4. Flexible to work on Project Implementations, Operations and Support activities.
5. Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.
6. Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance.
7. Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
Bachelors degree, OR 3+ years of relevant work experience.

Preferred Qualifications
2 or more years of work experience
BS in computer science or related field
4-7 years of overall technical experience is preferred.
1-3 years of experience in implementing Microsoft Dynamics CRM 365 product.
Experience in implementing CRM integrations to other systems using web services.
Very Strong .Net and JavaScript skills.
Experience with C# or Visual Basic, Visual Studio, Web Services, and the CRM SDK is required.
Experience extending Dynamics CRM Plugins, Custom Workflows & Actions using .Net components & SQL.
Significant experience in development and support of CRM applications.
Experience in building database queries and procedures.
Excellent process orientation, planning, organizational and problem-solving skills.
Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.
Demonstrated ability to solve complex software development issues.
Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
Driven and self-motivated, work creatively to solve challenging problems.
Willingness to work with different technologies.
Proactive thinking with a ‘can do’ attitude and have out-of-box thinking attitude.
Experienced in collaborating with medium to large development teams distributed worldwide.
Should have strong hands-on experience on data migration.
Customer Service Workspace (CSW) application experience with Genesys integration is nice to have.
SQL Server and DB Knowledge.
Microsoft Dynamic Copilot.
Azure Function/services.
Power Automate and power Apps.
A team player but can work independently too.
Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 73,400.00 to 103,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.