Software Engineer Manager - Customer Platform Engineering(Remote)

The Home Depot; Austin (TX); On-site; USD 160,000 - 230,000; Full time

Job summary

The Home Depot seeks an experienced Engineering Manager to lead a high-performing team building foundational customer identity, payments, preferences, and privacy platforms powering our omnichannel experience across web, mobile, and in-store channels.

You will own end-to-end engineering delivery across four interconnected enterprise platforms at scale, managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment.

Qualifications

• 6-8 years of engineering leadership experience at enterprise scale.
• Fluency in AI-augmented engineering and measurable AI adoption.
• Strong backend tech stack knowledge: Java, Spring Boot, GCP, Cassandra, Elasticsearch/MongoDB.

Responsibilities

• Delivery and execution across four enterprise platforms.
• Collaborate with product teams to create secure, scalable software.
• Lead and mentor software engineers to build a world-class team.
• Review and improve architecture decisions and quarterly commitments.
• Establish dashboards, observability, and operational excellence.
• Drive platform reliability, security compliance, and cost optimization.
• Champion modern software development practices and learning.
• Guide teams through ambiguity and cross-team dependencies.
• Participate in performance reviews and career development.

Skills

Engineering Leadership

AI-Augmented Engineering

Java

Spring Boot

GCP

Cassandra

Elasticsearch/Solr/MongoDB

Education

Bachelor's degree or equivalent

Tools

GitHub Copilot

Gemini Enterprise

Claude

Job description

Position Purpose

We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience — serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale — managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manage, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture.

Req187351

Position Purpose

We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience — serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale — managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manage, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture.

Key Responsibilities

• 30% Delivery & Execution:
• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Works with vendors and partners for the successful implementation of critical tooling and platforms
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
• Evaluates new technologies for adoption across the enterprise
• Participates in and leads review board sessions to drive consistency across the enterprise
• Fills in on product teams for engineers who are out of the office
• 10% Support & Enablement:
• Fields questions from engineers, product teams, or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Acts as a technical escalation point for the engineers on the team
• 50% People:
• Provides leadership, mentoring, and coaching to Software Engineers
• Attracts, retains, and develops top talent to build a world class Software Engineering Team
• Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
• Acts as a proponent of modern software development practices
• Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
• 10% Learning:
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports

• Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Mastery of an object oriented programming language (preferably Java)
• Must be legally permitted to work in the United States

Preferred Qualifications

• 6-8 years of engineering leadership experience, with a track record of growing engineers and delivering complex, distributed systems at enterprise scale
• Deep fluency in AI-augmented engineering — you actively use and champion tools like GitHub Copilot, Gemini Enterprise, and Claude, and you hold your team accountable to measurable AI adoption
• Comfortable with agentic workflows, MCP integrations, and responsible AI governance in production environments
• Strong foundation in modern backend engineering: Java, Spring Boot, GCP, Cassandra, distributed search (Solr, Elasticsearch, MongoDB)
• Experience driving platform reliability, observability, cloud cost optimization, and security compliance across large-scale microservices
• Ability to lead through ambiguity, manage cross-team dependencies, and drive change across a large engineering organization
• Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• No additional education

Minimum Years Of Work Experience

• 5

Preferred Years Of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Apply End Date: 08/28/2026