Software Engineer, Internal Tools

Suno; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity package

401(k) match

Health insurance

Unlimited PTO

Parental leave

Commuter allowance

In-office lunch

Job summary

Suno, a leading AI-powered entertainment platform, is hiring a Software Engineer to own direction and architecture on our AI Operations Engineering team. You will build agents, workflows, and tools to empower non-engineering teams, while integrating Zendesk and other customer experience systems for scale.

You will work closely with product, legal, finance, and content ops in an early-stage environment, shaping scalable internal tooling and API patterns as Suno grows rapidly in the US market.

Qualifications

• 2+ years of full-stack software engineering experience.
• Proven track record building, maintaining internal tooling or systems to streamline operations.
• Eager to share agentic coding practices and tools.
• Thrives in an early-stage, 0 to 1 environment where problems are still being defined.

Responsibilities

• Build agents, workflows, and custom tools for non-engineering teams.
• Evaluate and decide on third-party tools to buy or build.
• Contribute to and empower stakeholders on our self-service app deployment platform.
• Design and implement new patterns for internal APIs, auth, and MCP building beyond the Django monolith.
• Integrate and scale customer experience systems using third parties like Zendesk.
• Partner with operations teams to source new challenges across departments.

Skills

Full-stack engineering

Internal tooling

Agent frameworks

Observability tooling

CRM/workflow platforms

Tools

Zendesk

Job description

About Suno

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.

Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.

Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

Check out the Suno version of this role here: https://suno.com/s/gSDPeiDsrN1VlDwf

AI is changing how software gets built and how companies run, and we’re at the front of it. We're hiring a Software Engineer to own direction and architecture on our AI Operations Engineering team. Suno is scaling incredibly fast and our job is to unlock growth for operations areas like music ops, support, legal, finance, and beyond with workflows, tooling, and intelligent agents.

What You'll Do

• Build agents, workflows, and custom tools that let non-engineering teams handle more without adding headcount

• Evaluate and integrate third-party tools, making the call on what to buy and what to build

• Contribute to and empower stakeholders on our self-service app deployment platform

• Design and implement new patterns for internal APIs, auth and MCP building and extending beyond our Django monolith.

• Integrate and scale customer experience systems built around third parties like Zendesk.

• Partner with customer experience, legal, finance, people, and content ops to source new challenges

What You'll Need

Must-Haves

• You bring 2+ years of full-stack software engineering experience

• You have a track record of building, maintaining, and supporting internal tooling or systems that streamline engineering or business operations

• You’re eager to learn and share agentic coding best practices and tools

• You thrive in an early-stage, 0 to 1 environment where the problem space is still being defined

Nice-to-Haves

• You’ve worked with agent frameworks (e.g. LangGraph) and eval or observability tooling (e.g. LangSmith, Braintrust)

• You’re familiar with support tooling, CRM systems, or workflow automation platforms

Work Location Policy

This role is expected to work from the designated Suno office 5 days a week, per Suno's company policy. Full-time employees will receive competitive equity packages, and comprehensive benefits. The actual base salary offered may vary depending on location, skills, qualifications, and experience.

Additional Notes

Applicants must be eligible to work in the US. Perks & Benefits for Full-Time Employees

• Company Equity Package

• 401(k) with 3% Employer Match & Roth 401(k)

• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)

• 11 Paid Holidays + Unlimited PTO & Sick Time

• 16 Weeks of Paid Parental Leave

• Creative Education Stipend

• Generous Commuter Allowance

• In-Office Lunch (5 days per week)

Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.