Software Engineer, Industrial IOT

Magna International; Troy (MI); On-site; USD 66,880 - 124,200; Full time

Job summary

Magna New Mobility seeks a Software Engineer, Industrial IOT to be the technical contact for customers, providing top-tier support and guiding users through installation and updates to ensure a seamless experience.

You will diagnose complex issues, train customers, and collaborate with product teams while traveling up to 25% domestically and internationally.

Qualifications

• 5 years in customer success or customer-facing roles.
• Bachelor’s degree preferred; equivalent experience considered.
• Familiar with Industry 4.0 and IT/OT infrastructure.
• Customer-centric mindset with strong communication skills.
• Willing to travel 25% domestically and internationally.

Responsibilities

• Assist customers with onboarding and guide through installation and updates.
• Diagnose and resolve complex technical issues for prompt solutions.
• Act as primary contact, providing clear and empathetic communication.
• Educate and train customers on product usage.
• Provide feedback to product teams to drive continuous improvement.
• Manage customer complaints professionally and resolve them.
• Analyze recurring issues to identify patterns and contribute to system improvements.

Skills

Customer-centric mindset

Cross-functional teamwork

Communication

Adaptability

Travel willingness

Education

Bachelor’s degree in CS/IT or related field

Job description

Overview

Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna's New Mobility group is creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver—turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector. Join us in advancing and shaping the future of mobility.

Job Responsibilities

As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.

• Assist customers with onboarding of Magna’s product or service and guide clients through installation and updating issues as needed.
• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
• Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
• Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
• Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
• System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

What You Should Bring To This Role

• 5 years of experience as a customer success engineer or in a customer-facing or support role.
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred. Equivalent experience considered in-leu of degree.
• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
• A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
• Experience working with cross-functional teams to resolve issues and improve products/services.
• Flexibility to adapt to new technologies, changes, and learning opportunities.
• Travel requirement Domestic and International – 25%

Hiring Base Salary Range: $66,880 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. We are an equal opportunity employer and hire on the basis of experience and qualifications, regardless of color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously and complies with GDPR requirements and local data privacy laws.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. AI is used to identify qualifications and experience that align with the role requirements. Final decisions are made by the hiring manager and the hiring team. No applicant data is shared externally through these AI tools; all information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, contact our Talent Attraction team.

Worker Type

Regular / Permanent

Group

Magna Corporate