Software Engineer III, GTOC

Digitailor; Redwood City (CA); On-site; USD 165,000 - 207,000; Full time

Job summary

Box is seeking a Software Engineer with an operational skillset to join our evolving Cloud Operations team in Redwood City. You will be at the heart of that transformation: identifying issues and driving swift resolution, while leveraging your software engineering expertise to design and build the tools, automation, and processes that define the next generation of cloud operations.

You will shape how we improve manageability, observability, and resiliency of our most critical services, and drive

Qualifications

• 4+ years of professional software development experience.
• Experience with large-scale production operations or reliability engineering.
• Familiarity with Kubernetes and Public Cloud (preferred GCP, AWS).
• Experience with Infrastructure as Code (Terraform) and CI/CD a plus.

Responsibilities

• Lead incidents as Incident Commander through rapid incident resolutions.
• Build tools and processes to improve proactive monitoring and alerting, incident response, reducing toil, and improving documentation.
• Collaborate with IT Operations, Corporate Security, Public Cloud, and Engineering teams to ensure high availability of Box services.
• Participate in on-call rotation and drive improvements to incident response and system resilience.

Skills

Python

Kubernetes

Public Cloud

Observability Tools

Terraform

CI/CD

Incident Response

Systems Thinking

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Splunk

BigQuery

Prometheus/Chronosphere

Grafana

SignalFx

Job description

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box is looking for a Software Engineer with operational skillset to join our evolving Cloud Operations and support an industry-leading platform. In this role, you will be at the heart of that transformation: identifying issues and driving them to swift resolution, while leveraging your software engineering expertise to design and build the tools, automation, and processes that define the next generation of cloud operations. You will shape how we improve manageability, observability, and resiliency of our most critical services, and drive down MTTx so that when incidents happen, we respond faster and smarter than ever before. We are on an exciting journey of change - reimagining how we operate at scale - and we need the best talent possible to get us there. That's where you come in!

What You’Ll Do

You’ll be part of the core operations team focused on leveraging AiOps in the incident management process Utilize both your technical and communication skills to lead incidents as Incident Commander through rapid incident resolutions Understand problems affecting the customer experience thoroughly enough to identify and advocate for the best solution Model solid engineering practices around architectural design, testability, scalability and maintainability and contribute effectively to technical discussions across the team. Build tools and processes to improve proactive monitoring and alerting, incident response, reducing toil, enhancing documentation, increasing observability coverage, and addressing technical debt as part of regular work. Get to work across organizational boundaries - collaborating with IT Operations, Corporate Security, Public Cloud, and Engineering teams to ensure high availability of all Box services. Participate in on-call rotation and drive improvements to incident response and system resilience.

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. You have 4+ years of professional software development experience in an object-oriented or functional programming language, such as Python; including 2+ years of experience with large-scale production operations or reliability engineering practice Systems thinker who can break down ambiguous problems, propose pragmatic solutions, and measure outcomes Experience with working with Kubernetes and Public Cloud (preferred GCP, AWS) Familiarity with observability, monitoring, and alerting tools, including querying and analyzing logs and metrics at scale (e.g., Splunk, BigQuery, Prometheus/Chronosphere, Grafana, SignalFx) Effective analytical, planning, organizational, and documentation skills Bachelor's degree in Computer Science or Information Systems or similar work experience You are passionate about taking on new challenges, you are a life-long learner who seeks out knowledge Experience with Infrastructure as Code (e.g., Terraform) and CI/CD a plus Experience leading incident response for production incidents is a plus Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information , check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . Redwood City Pay Range $165,000 — $206,500 USD