Software Engineer III, Data Platform Operations - Remote

501 CSAA Insurance Services, Inc.; Chicago (IL); Remote; USD 105,000 - 141,000; Full time

Benefits offered by this job

401(k) with company match

Annual bonus eligibility

Remote-friendly / Flexible workplace

Job summary

CSAA Insurance Group is seeking a Software Engineer III in Data Platform Operations for a remote role. You will strengthen the reliability of enterprise data platforms, focusing on production support, automation, and governance across cloud and on-premises environments.

You’ll collaborate with cross-functional teams to deliver scalable data services, dashboards, and data products supporting BI, analytics, regulatory reporting, and operational decision-making.

Qualifications

• 4+ years of progressive experience in Software Engineering.
• Bachelor's degree in computer science, engineering, technology, or a related field or equivalent.
• Experience designing, developing, testing, deploying, or supporting software and automation in an enterprise tech environment.

Responsibilities

• Develop, deliver, and support software and automation for data platforms.
• Maintain scalable, observable, and well-governed data services for BI, analytics, and reporting.
• Implement DevOps/DataOps practices, CI/CD, and monitoring across data platforms.
• Investigate production issues and contribute to RCA and preventive actions.

Skills

Software engineering

Data platform operations

DevOps practices

Cloud experience

Education

Bachelor's degree in computer science, engineering, technology, or related field

Tools

AWS

Snowflake

S3

Glue

Lambda

Informatica

StreamSets

Elastic

Job description

Job Title Software Engineer III, Data Platform Operations - Remote

Requisition Number R8040

Location Arizona - Home Teleworkers Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Software Engineer III, Data Platform Operations - Remote.

Your Role

As a Software Engineer III - Data Platform Operations, you will develop, deliver, and support software and automation that strengthen the reliability and operational readiness of the organization's enterprise data platforms. Using established DevOps, DataOps, Agile, and software engineering practices, you will help maintain scalable, observable, and well-governed data services that support business intelligence, analytics, regulatory reporting, customer data exchanges, and operational decision-making. This is not a traditional application development role. While software engineering is an important part of the position, the primary focus is platform operations, production support, automation, monitoring, incident response, deployment enablement, governance, and continuous improvement. You will work mostly independently within a collaborative team, contribute technical expertise, and serve as a go-to resource for design, implementation, and troubleshooting within your assigned areas.

Your Work

You will work across a diverse enterprise data ecosystem that includes cloud and on-premises platforms, data warehouses, data lakes, ETL/ELT pipelines, streaming technologies, data integration platforms, orchestration tools, metadata and governance solutions, and emerging AI-enabled data capabilities. You will collaborate with Software Engineers, QA Engineers, Technical Analysts, Solution Architects, Data Engineering, Infrastructure, Security, Governance, Analytics, and Business teams to support production workloads, improve data availability and quality, and reliably deliver data products and services.

Data Platform Operations and Reliability

Enterprise data platforms including Snowflake, Informatica, StreamSets, Elastic, and AWS services such as S3, Glue, CodePipeline, CodeBuild, CodeDeploy, EventBridge, and Lambda, along with related cloud-native technologies. Develop, test, deploy, and maintain scalable, high-quality software, automation, and platform capabilities across supported technologies. Monitor platform reliability, scalability, performance, security, and operational readiness for production data and integration workloads. Perform deployment, maintenance, troubleshooting, and lifecycle management activities for data platform solutions and services. Follow established operational standards, support models, service-level objectives, engineering practices, and platform governance requirements.

DataOps, Automation, and Observability

Design and implement automation, monitoring, observability, and operational tooling that improve platform reliability and team efficiency. Develop and maintain dashboards, health metrics, alerts, logging frameworks, and operational runbooks. Contribute to CI/CD pipelines, deployment automation, infrastructure-as-code, and model release processes. Participate in developing DevOps and observability metrics and dashboards to support solution and production readiness. Implement continuous integration, unit testing, static analysis, and automated integration testing to support reliable and efficient software delivery. Use approved APIs and tools to implement defined solutions and improve operational efficiency.

Incident Management and Problem Resolution

Investigate and resolve production issues involving data platforms, cloud infrastructure, software components, and data integrations. Proactively identify problems, communicate roadblocks, and engage appropriate team members when additional support or escalation is needed. Participate in root cause analysis and implement corrective and preventive actions that improve platform stability. Work with engineering and business teams to restore service, communicate status, and reduce operational risk. Translate business and operational requirements into practical, supportable technical solutions.

Design, Development, and Delivery

Contribute to the design and development of complex software features, components, and automation within assigned areas. Participate in producing design artifacts that align with architecture and engineering standards. Apply approved engineering practices and standards throughout design, development, testing, deployment, and support. Regularly demonstrate completed work to confirm alignment, gather feedback, and support continuous improvement. Participate in project planning and task estimation by providing input on technical feasibility, dependencies, and potential roadblocks.

Collaboration and Technical Contribution

Work mostly independently within a team setting while seeking input and support when appropriate. Serve as a technical go-to person for the team by providing input on design, implementation, and troubleshooting within areas of experience. Collaborate with cross-functional teams to identify and prioritize requirements that align with business objectives. Provide clear, concise updates that support transparency and alignment across the team. Communicate technical concepts effectively to technical and non-technical stakeholders through written, verbal, and presentation formats. Influence technical direction beyond assigned tasks through sound recommendations and collaboration.

Continuous Improvement and Innovation

Contribute to continuous improvement of software development and platform operations by applying relevant methods, tools, and best practices. Identify opportunities to improve productivity, code quality, observability, supportability, governance, security, and developer experience. Learn and participate in the adoption of AI and generative AI technologies within engineering and operational solutions. Stay current with emerging technologies and methodologies, including AI/ML, cloud technologies, DataOps, DevOps, and reliability engineering, and apply relevant learning to assigned work.

Required Experience, Education and Skills

4+ years of progressive experience in Software Engineering. Bachelor's degree in computer science, engineering, technology, or a related field, or an equivalent combination of education and progressive experience in software engineering. Experience designing, developing, testing, deploying, or supporting software and automation in an enterprise technology environment. Ability to work mostly independently, manage assigned work, communicate risks, and collaborate effectively within a cross-functional team. Practical problem-solving and troubleshooting skills, with the ability to translate business requirements into reliable technical solutions. Knowledge of relevant technologies and platforms aligned to the role, which may include: Cloud and data platforms such as AWS, Snowflake, S3, Glue, Lambda, DynamoDB, Informatica, StreamSets, and Elastic.

DevOps, DataOps, Agile, CI/CD, automated testing, observability, logging, monitoring, and incident management practices.

What would make us excited about you?

Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). Travels as needed for role, including divisional / team meetings and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve. Our Enduring Purpose We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member‑owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit www.csaa‑insurance.aaa.com.

Careers at CSAA Insurance Group

CSAA Insurance Group is an equal opportunity employer. The national average salary range for this position is $105,345.00-$117,050.00. However, we have a location‑based compensation structure. The starting pay range for this position across all the states we hire in is $105,345.00-$140,550.00. This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. CSAA Insurance Group is an equal opportunity employer. #LI‑SB1