Software Engineer II — Onboarding & Growth Platform

Klaviyo; Boston (MA); Hybrid; USD 116,000 - 174,000; Full time

Benefits offered by this job

Annual cash bonus plan

Equity participation

Comprehensive health benefits

Job summary

Klaviyo is seeking a Generalist Software Engineer to enhance the onboarding experience for new customers. The role involves implementing product improvements, designing A/B tests, and collaborating with various departments. Applicants should have a background in full-stack development with a focus on user-facing features.

The position is based in Boston, MA, requiring in-office presence three days a week, and offers a competitive salary range of $116,000 to $174,000, along with a variety of benefits.

Qualifications

• Experience in building and improving user-facing products.
• Experience with A/B testing and metrics for product improvement.
• Ability to learn AI-driven software practices.

Responsibilities

• Implement user experience improvements for new customers.
• Design and implement A/B tests for product validation.
• Collaborate with teams to identify areas for improvement.
• Help improve development processes and mentor others.
• Define goals for AI agents focusing on security and performance.

Skills

Full-stack software engineering

Data-driven mindset

A/B testing

AI-driven software delivery

Tools

HTML

TypeScript

JavaScript

React

Python

Django

MySQL

Cassandra

RabbitMQ

Redis

AWS

Terraform

Ansible

Packer

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses using the channels they own like email, web and mobile. Enabling brands to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct, high-fidelity relationships with customers, without giving up their valuable data to Facebook or Amazon. In 2020, Klaviyo reached coveted unicorn status with a robust Series C of $200m at $4.15B valuation. Innovative companies like Unilever, Custom Ink, and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Why You Should Join the Onboarding Team

The Product Expansion / Activation team at Klaviyo is focused on improving the early experience of Klaviyo for new customers. We work diligently to improve the rate at which customers are successfully setting up their Klaviyo account and gaining value from the platform. Engineers on the team use data to discover opportunities for improvement, implement A/B tests to validate ideas, and work across the product to iteratively improve UX and reduce friction for new customers. We are looking for great generalist software engineers with a passion for the experience-layer that have an interest in or experience with growing a user-base and building a great customer onboarding pipeline and experience.

How You Will Make a Difference

• In this role, you will implement user-experience improvements across the Klaviyo product, especially in areas that affect new customers.
• You will design and implement A/B tests to validate ideas, and interpret the results of these tests to inform iterative improvements to the product.
• You will collaborate with marketing, data-science, sales, and engineering teams to discover areas for improvement, as well as engaging with customers directly to learn more about how we can better serve their needs.
• You will help us improve our experimentation and development processes, and mentor other engineers on the team.
• You will clearly define the goal, constraints, and context for AI agents, while remaining responsible for the correctness of the implementation, with a focus on security, performance, and maintainability.
• Working from our Boston HQ at least three days a week.
  
  

Who You Are

• Have a background in full stack software engineering with experience building and improving products with an emphasis on user-facing features, along with the APIs and infrastructure to support them.
• Passionate about growing and improving a product on a daily basis using a data driven mindset.
• Experienced with A/B Testing products with metric based goals to improve user experience and customer acquisition and success (nice to have)
• Demonstrated ability and success in using AI-driven software delivery practices and methods and/or a willingness and excitement to learn.
• Thrives in an entrepreneurial type environment that is fast paced, customer focused, and strategic.
  
  

Technologies We Use (not Exhaustive)

• HTML, TypeScript, JavaScript, React
• Python, Django
• MySQL, Cassandra, RabbitMQ, Redis
• Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Ansible, Packer, and other DevOps tools
  
  

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$116,000—$174,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).