Software Engineer II - Growth

United States Digital Space LLC; Boston (MA); On-site; USD 116,000 - 174,000; Full time

Job summary

The company, a world-leading marketing automation platform, is seeking a generalist software engineer focused on the onboarding experience for new customers. You will implement UX improvements, run A/B tests, and collaborate with cross-functional teams to drive customer value.

You will work with a stack including HTML/TypeScript/React, Python/Django, and AWS, and you’ll mentor junior engineers while ensuring secure, high-performance delivery. This role is based at our Boston HQ.

Qualifications

• Experience building user-facing features with supporting APIs and infra.
• Strong track record in data-driven UX improvements and experiments (A/B tests).
• Familiarity with AI-driven software delivery practices and willingness to learn.

Responsibilities

• Implement user-experience improvements across the product for new customers.
• Design and run A/B tests; interpret results to guide product changes.
• Collaborate with marketing, data-science, sales, and engineering; engage with customers.

Skills

Full stack development

A/B testing

AI delivery practices

Data-driven product mindset

Mentoring engineers

Tools

HTML

TypeScript

React

Python

Django

MySQL

AWS

Job description

About the company

the company is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses using the channels they own like email, web and mobile. Enabling brands to leverage these owned marketing channels, the company makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct, high-fidelity relationships with customers, without giving up their valuable data to Facebook or Amazon. In 2020, the company reached coveted unicorn status with a robust Series C of $200m at $4.15B valuation. Innovative companies like Unilever, Custom Ink, and Huckberry sell more with the company. Learn more at www.the company.com.

Why You Should Join the Onboarding Team

The Product Expansion / Activation team at the company is focused on improving the early experience of the company for new customers. We work diligently to improve the rate at which customers are successfully setting up their the company account and gaining value from the platform. Engineers on the team use data to discover opportunities for improvement, implement A/B tests to validate ideas, and work across the product to iteratively improve UX and reduce friction for new customers. We are looking for great generalist software engineers with a passion for the experience-layer that have an interest in or experience with growing a user-base and building a great customer onboarding pipeline and experience.

How You Will Make a Difference

• In this role, you will implement user-experience improvements across the the company product, especially in areas that affect new customers.
• You will design and implement A/B tests to validate ideas, and interpret the results of these tests to inform iterative improvements to the product.
• You will collaborate with marketing, data-science, sales, and engineering teams to discover areas for improvement, as well as engaging with customers directly to learn more about how we can better serve their needs.
• You will help us improve our experimentation and development processes, and mentor other engineers on the team.
• You will clearly define the goal, constraints, and context for AI agents, while remaining responsible for the correctness of the implementation, with a focus on security, performance, and maintainability.
• Working from our Boston HQ 5 days a week.

Who You Are

• Have a background in full stack software engineering with experience building and improving products with an emphasis on user-facing features, along with the APIs and infrastructure to support them.
• Passionate about growing and improving a product on a daily basis using a data driven mindset.
• Experienced with A/B Testing products with metric based goals to improve user experience and customer acquisition and success (nice to have)
• Demonstrated ability and success in using AI-driven software delivery practices and methods and/or a willingness and excitement to learn.
• Thrives in an entrepreneurial type environment that is fast paced, customer focused, and strategic.

Technologies we use (not exhaustive)

• HTML, TypeScript, JavaScript, React
• Python, Django
• MySQL, Cassandra, RabbitMQ, Redis
• Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Ansible, Packer, and other DevOps tools

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Base Pay Range For US Locations

$116,000—$174,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know the company

We’re the company (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in the company’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the the company interview Process. For more information about how we process your personal data, see our

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.