Software Engineer, Control Plane New York Office

Hightouch; New York (NY); Remote; USD 180,000 - 400,000; Full time

Benefits offered by this job

Equity

Job summary

Hightouch is seeking a senior backend engineer to join the Control Plane team, focused on enterprise onboarding, governance, and scalable deployments. You’ll work on backend, distributed systems, and asynchronous workflows with strong product sense and customer impact.

The role emphasizes architecture, reliability, and scalable access control, with a remote-first policy and meaningful equity compensation. This is a senior role with impact across the platform.

Qualifications

• Senior backend engineer with experience in large-scale distributed services.
• Strong customer and product thinking with ability to write specs.
• Experience designing scalable access control and data processing.
• Proven ability to architect backend systems end-to-end.

Responsibilities

• Build and scale backend systems for enterprise-grade use.
• Collaborate on architecture, reliability, and performance across teams.
• Spec out and implement features with a product-minded approach.
• Improve cost, performance, and developer experience in data pipelines.

Skills

Backend engineering

Distributed systems

Asynchronous workflows

Product thinking

Customer focus

Job description

About the Role

In the last 12-18 months, Hightouch has been adopted by larger and larger customers and enterprises. These enterprises have both high data scale as well as complex organizations with many individuals and teams using Hightouch on a daily basis. The Control Plane team focuses on building user-friendly but powerful tools and products for enterprises to efficiently onboard onto Hightouch and manage and scale their Hightouch deployments.

We're looking to add aproduct-minded backend engineer to the team. The ideal candidate will be comfortable diving deep into backend, distributed systems, and asynchronous workflows and think holistically about architecture, scalability, maintainability, and reliability. We are also looking for someone with strong customer and product thinking and who feels comfortable writing and engaging with product specs.

Some of the problems we'll be working on include:

• Roles, Permissions, and Access Control: We have a flexible and powerful access control framework that allows enterprise admins to configure the right level of permissions for different groups of users and teams within their company. As Hightouch expands our product lines, the Control Plane team will also adapt and extend our access control capabilities to support that growth.

• Change Management: When a customer’s underlying data model or data warehouse changes, this can have downstream impact on their Customer Studio schema, audiences, and other syncs and data pipelines. What tools can we build for admins to better manage these types of changes at scale?

• Data Warehouse Performance and Costs: As customers continue to adopt Hightouch within their organizations and their usage of Hightouch grows, they’ll drive more warehouse activity and compute from Hightouch. How can we help admins better understand and optimize warehouse performance and costs as a result of Hightouch activity?

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.

Interview Process

Our interview process focuses on evaluating fit for the most important dimensions of the role: product sense, ability to architect backend and distributed systems, and alignment with Hightouch's values. Notably, we don't do any programming interviews as we believe they are low signal to noise and aren't a good evaluation mechanism.

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.

• System Design Screen [60m]: Designing a data processing feature end-to-end.

• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles.

• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical.