Software Engineer - AI

Blue Cross Blue Shield of Nebraska; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Blue Cross and Blue Shield of Nebraska is seeking a Software Engineer to design, test, and maintain AI-enabled health care systems. You will work with cross-functional teams to deliver robust solutions, from new builds to maintaining existing programs.

The role emphasizes Python, Azure AI services, and a strong focus on safety, governance, and accurate results in a healthcare/insurance context. Some in-office presence in Omaha is expected while allowing remote flexibility.

Qualifications

• Bachelor’s degree and 2-4 years of software development experience.
• Experience with agentic AI in production, multiple agents and explicit state management.
• 1-2 years building and operating production LLM or agentic AI systems.
• Strong Python knowledge and experience in healthcare/insurance/fintech domains.

Responsibilities

• Design and build LangGraph-based multi-agent orchestration for member intents.
• Manage context across turns and agent handoffs with stateful preservation.
• Implement guardrail and safety layer for PHI handling and compliant responses.
• Develop RAG pipeline with Azure AI Search; define ingestion and retrieval quality.
• Create versioned prompts, contracts, and testable patterns; monitor quality.
• Debug retrieval issues, improve chunking, and build evaluation systems.

Skills

Python

SSO experience

Communication skills

Emotional intelligence

Education

Bachelor’s degree in Software Development or related field

Tools

LangGraph

AutoGen

Azure OpenAI

Azure AI Search

Azure Container Apps

APIs

UI/UX understanding

Job description

About the Role

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. The Software Engineer position will be responsible for working with cross-functional business teams to research, design, test, and maintain various systems and applications. This role is responsible for providing engineering knowledge and experience, as needed, to deliver solutions to the business both on new builds, as well as support on modifications and maintenance for existing programs. The ideal candidate will live within driving distance of the Omaha, Nebraska office. This position allows remote flexibility but will have 1 day per week in the office. If living in one of our approved states (Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas) - this person may travel to our headquarters based on business needs.

What You'll Do

• Multi-agent orchestration layer. Design and build the LangGraph-based system that classifies member intent and routes to the right agent. Stateful, context-preserving, failure-tolerant. Handles commercial agents and internally built capabilities through the same interface. Agent integration contract. The standardized pattern that makes any agent pluggable: input schema, output schema, confidence signaling, latency SLA, fallback behavior. When the team integrates a new agent, they follow a pattern you designed.
• Context management across turns. Multi-turn conversations that maintain full member context across agent handoffs. The member asks a follow-up two turns later; the platform knows what was said, which agent handled it, and what was retrieved.
• Guardrail and safety layer. Clinical safety boundaries, PHI handling at the LLM layer, and response normalization ensuring every agent response arrives in a consistent tone and within compliance constraints regardless of which agent generated it.
• RAG pipeline architecture. Benefits documents, formularies, and policy content retrieval via Azure AI Search. You define the ingestion strategy, chunking approach, hybrid search configuration, and retrieval quality standards.
• Prompt architecture. Versioned prompt registry, structured output contracts, few-shot pattern design. Every prompt is testable, rollback-able, and understandable by the team.
• Debugged retrieval quality problems, iterated on chunking strategies, dealt with stale knowledge bases in a live system with real users. Built evaluation systems from scratch: golden datasets, automated regression, domain-appropriate accuracy metrics. Your eval suite caught a production regression before users reported it.
• Experience in healthcare, insurance, fintech, or legal domains—AI systems where a wrong answer has consequences, and you designed the safeguards that make accuracy non-negotiable.
• Strong knowledge of Python. Work in an existing codebase and extend it with the AI layer Azure OpenAI, Azure AI Search, Azure Container Apps are the target stack.
• Strong communication and interpersonal skills. Experience creating Single Sign On (SSO) experiences. Possess emotional intelligence.

Requirements

• To be considered for this position you must have: Bachelor’s degree and 2-4 years of experience in software development.
• Experience with agentic AI in production—not LLM wrappers, not single-agent chatbot demos, not RAG tutorials. Systems with multiple agents, explicit state management, and real users depending on the answers being correct.
• 1-2 years building and operating production LLM or agentic AI systems.
• You can describe specific decisions you made in a multi-agent system: state management approach, how you handled agent failures mid-conversation, how you kept the system governable as agents were added LangGraph, AutoGen, or custom graph-based orchestration used in production, not just evaluated. You know where it breaks down and how you worked around it.
• Debugged retrieval quality problems, iterated on chunking strategies, dealt with stale knowledge bases in a live system with real users.
• Built evaluation systems from scratch: golden datasets, automated regression, domain-appropriate accuracy metrics. Your eval suite caught a production regression before users reported it.
• Experience in healthcare, insurance, fintech, or legal domains—AI systems where a wrong answer has consequences, and you designed the safeguards that make accuracy non-negotiable.
• Strong knowledge of Python.

Preferred Qualifications

• Experience working in an Agile/Scrum environment.
• Desire to think in a creative, lateral way both conceptually and in practical application. You must be obsessed with addressing customer needs.
• Strong communication and interpersonal skills. Experience creating Single Sign On (SSO) experiences. Possess emotional intelligence.
• Preferred qualifications include experience with .NET development, API design and integration, and UI/UX principles to support the delivery of intuitive, customer-focused applications.

Additional Information

You are unable to sponsor or take over sponsorship of an employment visa at this time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Ready to make an impact? Join a team where your skills, attitude, and ideas are valued - and where you’ll help shape the future of healthcare technology. Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members. Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers. We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

On the cutting edge of the health care industry, helping Nebraskans in moments of joy, times of hardship and the steps in between.

We are Blue Cross and Blue Shield of Nebraska (BCBSNE), and we exist to be there for people when they need us. Our goal is to add more good, healthy years to people’s lives by supporting our customers and the Nebraska community at large. We have more than 80 years of experience behind us. And a bright future ahead as we continuously innovate to drive health care forward while meeting the needs of our members and state.

If you’re passionate about helping people along their health journeys, we invite you to explore our career offerings. Here, you will find opportunities to grow personally and professionally while making a difference for our customers and greater Nebraska community.