Software Engineer, Agent - Insurance

Engg; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Sierra, the leading platform for customer-facing AI agents, is headquartered in San Francisco, with offices across North America, Europe, and Asia. We work with major brands to transform customer service and grow their businesses.

Join us to design and ship production-grade AI agents, own the Agent Development Life Cycle, and partner with enterprises and startups to deploy AI at scale across finance, healthcare, and commerce.

Qualifications

• Experience building and scaling end-to-end production systems.
• Strong technical problem-solving skills in fast-changing, ambiguous environments.
• Builder mindset with high agency and ability to ship.
• Comfort working directly with customers to understand their needs and solve real-world problems.
• Excellent communication skills across technical and non-technical audiences.
• Genuine interest in Financial Services and improving the end customer experience.

Responsibilities

• Design and deliver production-grade AI agents.
• Own the Agent Development Life Cycle from pilot through deployment and iteration.
• Partner with large enterprises and cutting-edge startups to scale AI agents.
• Build the future of Sierra's platform by surfacing unmet needs and prototyping new tools.

Skills

Production systems

Customer facing

Communication skills

Technical problem solving

Builder mindset

Tools

Eval frameworks

Agent tooling

RAG pipelines

Prompt engineering

Job description

ABOUT US

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands - including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank - to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

ABOUT THE FINANCIAL SERVICES TEAM

• Our financial services customers span insurers that provide protection for life’s most challenging moments, systemically important banks, neobanks committed to building more delightful banking software, vertically integrated ecosystems like Rocket Companies, and more.
• The decisions we make impact millions of end customers and billions of dollars in economic activity.
• Our Financial Services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person's private anxiety meets an institution’s procedural muscle- the hours after a family discovers their home has been damaged by a wildfire and begins filing a claim; the difficult conversation following the loss of a loved one as beneficiaries navigate a life insurance claim; the frustration of dropping a phone, shattering the screen, and trying to quickly understand coverage and arrange for a repair or replacement.
• Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.

WHAT YOU’LL DO

• Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes - they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
• Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
• Partner with large enterprises and cutting-edge startups: You'll work directly with leaders at some of the world's largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
• Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.

EXAMPLE PROJECTS

• Design and build AI agents for large insurance companies that consistently outperform human agents in filing claims quickly and consistently.
• Develop and refine AI agents capable of navigating complex customer interactions, like generating a quote for insuring a modified 1960s Corvette.
• Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
• Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
• Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers.

WHAT YOU'LL BRING

• Experience building and scaling end-to-end production systems.
• Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
• A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
• Comfort working directly with customers to understand their needs and solve real-world problems.
• Excellent communication skills- clear, direct, and persuasive across technical and non-technical audiences.
• Genuine interest in Financial Services and improving the end customer experience. Experience in insurance technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (coverage advice, PII handling, etc.) are a strong plus.
• EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering