Software Engineer

Docusign; San Francisco (CA); Hybrid; USD 146,400 - 235,375; Full time

Benefits offered by this job

Paid Time Off

Paid Parental Leave

Full Health Benefits Plans

Retirement Plans

Learning and Development

Compassionate Care Leave

Job summary

Docusign is seeking a Software Engineer to join the AI Platform team in San Francisco, California. The role involves architecting and building robust backend systems that support global AI capabilities and model serving.

The ideal candidate has 5+ years of experience in software engineering with a strong focus on distributed systems, along with proficiency in Python and other languages. Docusign offers a hybrid work model and a comprehensive benefits package.

Qualifications

• 5+ years of software engineering experience with a primary focus on distributed systems.
• Experience building, deploying, and maintaining ML models in high-traffic, production environments.
• Proficiency in Python and at least one strongly-typed language (e.g., Java, Go, or C#).

Responsibilities

• Build and maintain high-performance distributed systems to support model inference.
• Design resilient, horizontally scalable backend services for data processing.
• Optimize system performance and implement advanced monitoring for reliability.

Skills

Software engineering experience

Distributed systems

Scalable backend architecture

Python

Java or Go or C#

Container orchestration

High-performance database design

Building production systems

Education

Bachelor’s or Master’s degree in Computer Science or a related technical field

Tools

Kubernetes

Kafka

Azure or GCP infrastructure

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What You'll Do

As a Software Engineer on the AI Platform team, you will architect and build the robust distributed systems and backend infrastructure that power global AI capabilities. This systems‑first role focuses on the "pipes and engines" of our AI operations, ensuring that document processing, model serving, and data orchestration are reliable, resilient, and horizontally scalable. You will bridge the gap between core AI research and production‑grade engineering, developing scalable platforms for autonomous agents, advanced retrieval systems, and automated model optimization.

Job Designation

• Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Responsibilities

• Build and maintain high‑performance distributed systems to support large‑scale model inference and data processing.
• Design and build resilient, horizontally scalable backend services capable of handling high‑throughput data processing and model interaction.
• Develop the core infrastructure for model serving and inference runtimes, focusing on maximizing resource utilization and minimizing latency.
• Architect resilient data ingestion and processing pipelines that handle massive datasets while ensuring data integrity, multi‑tenant isolation, and high availability.
• Optimize system performance, identify bottlenecks, and implement advanced monitoring (SLOs, SLAs) to ensure high reliability for mission‑critical AI services.

What You Bring

Basic

• 5+ years of software engineering experience with a primary focus on distributed systems and scalable backend architecture.
• Experience building, deploying, and maintaining ML models in high‑traffic, production environments.
• Experience with Python and professional experience with at least one other strongly‑typed language (e.g., Java, Go, or C#).
• Experience with container orchestration (e.g., Kubernetes), messaging systems (e.g., Kafka, Service Bus), and high‑performance database design.
• Experience building production systems that operate at massive scale with strict uptime and latency requirements.
• Bachelor’s or Master’s degree in Computer Science or a related technical field.

Preferred

• Experience with stateful workflow engines or distributed task queues (e.g., Temporal) for managing complex, multi‑step AI processes.
• Familiarity with frameworks designed for horizontal scaling of compute‑intensive ML workloads (e.g., Ray, Spark).
• Expertise in Azure or GCP infrastructure, specifically around identity, security, and compliant networking (VNETs, PEPs).
• Experience building platform‑level services for LLM orchestration, RAG architectures, and specialized prompt configuration layers.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience.

• California: $146,400.00 – $235,375.00 base salary.
• Washington: $140,100.00 – $206,775.00 base salary.

Bonus and Stock Eligibility

• Bonus: Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events.

Equal Opportunity Employer

It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.