Software Development Manager, Realtime Communications, Amazon Connect (AWS)

Amazon; Seattle (WA); On-site; USD 185,000 - 250,000; Full time

Benefits offered by this job

Health insurance

RSU program

Sign-on bonus

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. As a Software Development Manager, you will lead teams building new systems from scratch, coordinate across AWS, and drive architecture for large-scale cloud services with a focus on security and operational excellence.

You will mentor engineers, partner with product and program management, define roadmaps, and nurture a culture of inclusion and innovation while delivering high-impact

Qualifications

• 3+ years of engineering team management experience.
• 7+ years of engineering experience.
• Knowledge of full software/hardware/networks lifecycle and CI/CD practices.
• 5+ years leading multi-tier web services development.
• Experience partnering with product or program management teams.

Responsibilities

• Drive technical strategy, design, deployment, and operations for new and existing AWS services.
• Lead and mentor multiple software engineers.
• Collaborate with senior leadership to define product vision and roadmaps.
• Build and grow high-performing teams.
• Drive architectural decisions for large-scale cloud services.
• Ensure operational excellence and compliance with standards.
• Manage multiple programs in an intrapreneurial environment.
• Foster innovation, inclusion and technical excellence.

Skills

Engineering leadership

People management

Cross-functional collaboration

System design

Web services architecture

Job description

Software Development Manager, Realtime Communications, Amazon Connect (AWS)

Job ID: 10532653 | Amazon.com Services LLC

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As a software development manager on our team, you’ll help to establish teams developing new systems from scratch, working closely with senior technical leaders within the team and across AWS. You’ll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services. You’ll drive a culture that values operational excellence, security, customer focus, and continuous improvement.

Key job responsibilities

• Drive technical strategy, design, development, deployment, and operations for new and existing AWS services working alongside Amazon Connect.
• Lead and mentor multiple software engineers.
• Collaborate with senior leadership and cross-functional teams to define product vision, roadmap, and create impactful solutions.
• Build and grow high-performing teams.
• Drive architectural decisions for large-scale, highly available cloud services.
• Ensure operational excellence and compliance with industry standards.
• Manage multiple concurrent programs and projects in an intrapreneurial environment.
• Foster a culture of innovation, inclusion, and technical excellence.
• Solve complex challenges that RealTimeCommunications organization faces today through innovative use of cloud and AI technologies.

About the team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• 5+ years of leading the definition and development of multi tier web services experience
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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Before proceeding, please review the following FAQs https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.