Software Development Manager, Amazon Leo | Customer Experience

Amazon; Redmond (WA); On-site; USD 185,000 - 250,000; Full time

Job summary

Amazon Leo seeks a Software Development Manager to build and lead an engineering team delivering customer-facing products across B2C and B2B. You will own end-to-end product delivery, guide architectural decisions, and mentor engineers in a fast-moving environment with a clear path to broader leadership.

You will collaborate with PMs, UX, TPMs and operations to raise customer experience and operational efficiency while scaling systems for global use.

Qualifications

• 3+ years of engineering team management
• 7+ years working directly within engineering teams
• 3+ years designing or architecting systems
• 8+ years leading multi-tier web services
• Experience partnering with product or program teams

Responsibilities

• Aid in the design and delivery of AI-powered tooling and foundational infrastructure
• Develop a strategic plan for team growth and organizational impact
• Hire and develop a diverse team of software engineers
• Mentor new team members and drive architectural decisions
• Establish engineering best practices for scalable, reliable systems
• Collaborate with PMs, UX, TPMs and peer teams to meet customer needs
• Foster rapid innovation and experimentation in a startup-like environment

Skills

Engineering management

Leadership

Architectural decisions

Cloud-native AWS

Cross-functional collaboration

Job description

Software Development Manager, Amazon Leo | Customer Experience

Job ID: 10554989 | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Customer Experience organization at Amazon Leo owns the customer-facing digital experiences enabling consumers, businesses, and enterprise partners to discover, purchase, and manage satellite connectivity services. Our surfaces span the consumer and business websites, the enterprise partner console, and the consumer mobile app. We sit at the intersection of commerce, service management, and connectivity, and we work closely with product, business, design, and backend teams to deliver a seamless end-to-end experience for every Amazon Leo customer.

We are seeking an innovative and customer-obsessed Software Development Manager to build and lead an engineering team at Amazon Leo. In this role, you'll own the design and delivery of the customer-facing products that power Amazon Leo's business across both consumer (B2C) and business (B2B) segments, building from the ground up in a fast-moving environment. You'll lead through senior engineers and tech leads, foster a culture of rapid innovation and quick iteration where experimentation thrives, and grow both the team and its scope over time. This is a high-ownership role with a clear path to expand into broader organizational leadership, including developing and managing other managers as the team scales. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency.

Exciting Opportunities

• Build, lead, and scale an engineering team that directly delivers customer-facing products across Amazon Leo's B2C and B2B segments
• Own products end to end, from concept through launch and operation, for consumers and business customers worldwide
• Grow into broader organizational scope over time, including developing senior engineers and future managers as the team expands
• Invent and build with AI: leverage generative AI throughout the development lifecycle to accelerate delivery while maintaining high engineering standards
• Shape customer experience: work directly with product managers (PMs), business stakeholders, and operations teams to define and deliver a great customer experience across consumer and business audiences
• Drive high-impact work: your products directly serve consumers and businesses globally, improving reliability, performance, and satisfaction
• Build greenfield systems from scratch that operate at global scale
• Collaborate with cross-functional teams to shape the future of Amazon Leo's products and services
• Contribute to the strategic direction of Amazon Leo's technology roadmap

The Ideal Candidate Will Have

• A passion for leveraging technology to solve complex, large-scale challenges
• A proven track record of leading engineering teams to deliver impactful, customer-facing products at scale
• Experience delivering products across consumer (B2C) and business (B2B) segments, or a strong ability to reason about the needs of both
• Experience developing engineers and leaders, and growing the scope and headcount of a team over time
• A strong technical background with the ability to guide architectural decisions
• Experience building cloud-native systems on AWS, including modern AI/ML integration patterns where applicable
• Excellent leadership skills with a focus on mentoring and developing engineering talent, including growing senior individual contributors and emerging leaders
• Strategic thinking to balance short-term needs with long-term vision
• Excitement about working in a fast-paced, ambiguous environment to create something truly impactful

If you're passionate about building customer-facing products for both consumers and businesses while leading and mentoring teams in a fast-paced, startup-like environment, we want to hear from you. Join us in this unique opportunity to shape the future of satellite internet service delivery.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder).

Key Job Responsibilities

• Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure
• Develop a strategic plan for the growth of the team, both from a software services and organization perspective
• Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet
• Help on-board and mentor new team members
• Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally
• Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs
• Foster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup-like environment

A day in the life: As a Software Development Manager at Amazon Leo Assisted Care, you'll operate in a fast-paced, startup-like environment. Your typical day involves making key architectural decisions alongside Senior Software Development Engineers (Sr. SDEs) and Principal Engineers, collaborating cross-functionally with product managers (PMs), user experience (UX) leaders, SDM partners, and technical program managers (TPMs), and mentoring engineers as they tackle complex problems.

Basic Qualifications

• - 3+ years of engineering team management experience
• - 7+ years of working directly within engineering teams experience
• - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• - 8+ years of leading the definition and development of multi tier web services experience
• - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• - Experience partnering with product or program management teams

Preferred Qualifications

• - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Base Salary Range and Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Location and Salary

USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually