Software Development Engineer III, Microsoft Dynamics 365

Premera; Orcas (WA); Hybrid; USD 111,900 - 190,200; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401K employer match

Pension plan

Hybrid on-campus model

Job summary

Premera in Mountlake Terrace, WA, is seeking a Software Development Engineer III to analyze, design, code, test, maintain, and optimize software across local, web, mobile, and cloud platforms in a hybrid agile environment.

You will design CRM capabilities in Microsoft Dynamics 365, integrate with Genesys and internal systems, enable AI-driven experiences, and collaborate with stakeholders to translate business needs into robust software solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5 years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
• 5 years of any D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
• Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
• Strong understanding of CRM user experience and designing for front-line support teams.
• Ability to work cross-functionally in agile or hybrid project environments.
• Exposure to cloud solutions.
• Previous experience in an agile environment.

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
• Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
• Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate risk business needs to determine solutions.
• Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set-up based on program specifications.
• Apply CICD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Participate in testing associated with cross-functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Create SDLC (Software Development Lifecycle) artifacts.
• Analyze and resolve moderate risk production problems related to assigned applications, including performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.
• Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
• Begin to provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Skills

Software development

D365 experience

Dataverse

Power Apps

Power Automate

Dynamics 365 SDK

Azure Functions

Azure ADF

Azure APIM

Logic Apps

PCF / custom pages

Education

Bachelor’s Degree in Computer Science

Tools

Genesys Cloud CX

Dataverse

Job description

Workforce Classification: Hybrid

Join Our Team: Do Meaningful Work and Improve People’s Lives. Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for.

Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.

Position Summary

As a Software Development Engineer III, you will analyze, design, code, test, maintain, debug, and modify software, applications, packaged applications, and systems for local, networked, web, mobile or cloud based technologies generally in an agile team environment. This is a hybrid role located on our campus in Mountlake Terrace, Washington.

What you’ll do

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
• Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
• Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate risk business needs to determine solutions.
• Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set-up based on program specifications.
• Apply CICD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Participate in testing associated with cross-functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Create SDLC (Software Development Lifecycle) artifacts.
• Analyze and resolve moderate risk production problems related to assigned applications, including performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.
• Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
• Begin to provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

What you’ll bring

• Required Qualifications
  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.
  • 5 years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
  • 5 years of any D365 experience.
  • Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
  • Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
  • Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
  • Strong understanding of CRM user experience and designing for front-line support teams.
  • Ability to work cross-functionally in agile or hybrid project environments.
  • Exposure to cloud solutions.
  • Previous experience in an agile environment.
• Preferred Qualifications
  • 5 years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service.
  • Familiarity with telephony integrations (preferably Genesys Cloud CX).
  • Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.
  • Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools.
  • Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional).
  • Experience using and creating automated test tools.
  • Experience in the healthcare industry or a highly regulated environment.

Knowledge, Skills, and Abilities

Demonstrated ability to use technology to solve business problems; Proficient application of systems coding and development tools, techniques, and practices; Desire and ability to continually improve technical skills; Good written and verbal communication skills and effective listening skills.

Physical Requirements

This role is primarily sedentary, requiring the ability to exert up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Requires keyboard use and clear communication in person and over the telephone.

Benefits

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and a pension plan vested after 3 years of service.
• Wellness incentives and mental well-being resources, including counseling services, stress management programs, and mindfulness programs.
• Generous paid time off.
• Tuition assistance for undergraduate and graduate degrees.
• Employee recognition program.
• Hybrid on-campus model with on-site resources, networking opportunities, and team engagement.
• Commuter perks, free parking, subsidized on-campus cafes.
• On-site fitness & well-being center with in-person and virtual workouts and nutritional counseling.
• Additional on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs, and more.

Equal Employment Opportunity / affirmative action

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [e-mail] or via phone at 425-918-4785.

Pay

National Plus Salary Range: $111,900.00 - $190,200.00. The salary range is posted below; we generally target up to and around the midpoint of the range. National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska. We’re happy to discuss compensation further during the interview.

Company

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise. Premera is the leading health plan in the Pacific Northwest, providing comprehensive health benefits and services to more than 2 million customers.