Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Amazon; Seattle (WA); In loco; USD 144.000 - 194.000; Tempo pieno

Vantaggi offerti da questo lavoro

RSUs

Health insurance

401(k) matching

Paid time off

Descrizione del lavoro

Amazon is seeking a talented software engineering leader for the CS Knowledge team within the Customer Experience Products organization. You will shape a knowledge artifacts framework to distill policies, articles, and SOPs for AI-powered customer experiences across marketplaces and languages.

You will influence product owners, engineers, ML experts, and data scientists globally, building robust architectures and services serving millions of customers and partners.

Competenze

• 3+ years of non-internship software development experience.
• 2+ years of design or architecture experience for new/existing systems.
• 1+ years designing large-scale multi-tiered apps using C#, C++, Java, or Perl.
• 1+ years of Object Oriented design experience.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field.

Mansioni

• Lead design and delivery of large-scale software on the CS Knowledge platform.
• Architect and develop scalable services handling millions of users.
• Champion software development best practices including AI-enhanced tooling, tests, and debugging.
• Partner with stakeholders to understand requirements and deliverables across teams.
• Propose projects and system improvements with measurable quality and cost goals.

Conoscenze

C#

C++

Java

Perl

OO design

Formazione

Bachelor's degree in Computer Science/Engineering/Math

Bachelor's degree in computer science or equivalent

Strumenti

Git

CI/CD

Distributed systems

Descrizione del lavoro

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team. In this pivotal role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying policy facts ('Knowledge Artifacts'). You will have the opportunity to influence a large group of product owners, software engineers, machine learning experts, and data scientists globally as we build the foundation that AI powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world across diverse set of marketplaces, languages and locales

Key job responsibilities

• Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
• Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
• Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
• Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
• Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.

A day in the life

As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About The Team

This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10485867