Software Developer - Provisioning (Back End, Java)

National Information Solutions Cooperative (NISC); Cedar Rapids (IA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking an Implementation Specialist to work with members to implement provisioning and auditing capabilities across diverse third-party systems. You will coordinate with a project manager, configure interfaces, and verify data conversion for successful deployments.

The role requires basic Linux/Windows knowledge, strong problem-solving and communication skills, and a willingness to leverage AI tools to boost productivity.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems, or related field.
• Strong customer interaction and communication skills.
• Familiarity with Linux and Windows operating systems.

Responsibilities

• Implement Provisioning application and collaborate with project manager to meet timelines.
• Analyze member/customer data to convert to NISC software.
• Assist customers during implementation including troubleshooting and training.
• Prepare implementation documents and participate in code reviews.
• Leverage AI tools to enhance productivity and problem-solving.

Skills

Customer focus

Linux basics

Windows basics

Research skills

Problem solving

Communication skills

Java familiarity

Independent work

Team collaboration

Prioritization

Education

Bachelor's degree in CS / MIS / Information Systems

Tools

XML

SOAP

REST

AWK scripting

.XSLT scripting

APIs

expect4j

Job description

Company Overview:

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 20+ years, and we are looking for qualified individuals to join our team.

OurMembershave over 18 million end customers (residential customers and businesses who receive power, internet,televisionand/or telephone services)thatthey serve. Our enterprise software solution enables ourMembersto compete effectively in the industry, while excelling in customer service.

Position Overview:

Implementing NISC’s Provisioning application – this provides provisioning and auditing capabilities from NISC to various telephone switches, television head ends, access software, and other third-party software applications.

This position will work with the member/customer to effectively implement the applications. This includes working with a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer’s current system to ensure that it is properly converted into the NISC software.

Work Schedule:

• Hybrid (afteran initial6 month training period) from either of these office locations:
  • Cedar Rapids, IA
  • Mandan, ND
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Essential Functions:

• Performs basic research, design and development of software systems
• Utilizes NISC best practice for specific existing device implementations
• Works with Members on pre-sales calls to confirm standard implementation requirements
• Researches, analyzes, and resolves basic to moderately complex software maintenance
• Provides superior customer support to internal and external customers in all encounters
• Participate in discussions involving software design
• Participate in code reviews; utilizes code reviews into improvequality of code
• Identify gaps in features and functionality in software and oversee resolution
• Follows all established software implementation methodologies and procedures
• Performs quality testing as it relates to system integration dependent on the tasks assigned
• Leverage generative AI tools and technologies to enhance productivity, creativity and problem-solving within the scope of the role.
• Prepare and complete implementation documents
• Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
• Reviews and prioritizes assigned change requests
• Other duties as assigned
• Commitment to NISC’s Statement of Shared Values

Desired Job Experience:

• Strong customer orientation
• Basic knowledge of Linux and Microsoft Windows
• Excellent research and problem-solving skills with a strong attention to detail
• Excellent verbal and written interpersonal and communication skills
• Familiarity with Java
• Ability to organize and prioritize
• Ability to work independently, as well as in a team environment
• Ability to interact in a positive manner with internal and external contacts
• Basic programming skills required
• Familiarity with programming concepts such as expect4j, XML, SOAP, REST, etc.
• Familiarity with Application Programming Interfaces (API)
• Familiarity with .XSLT scripting and/or AWK scripting
• Commitment to NISC’s Statement of Shared Values

Desired Education:

Bachelor’s Degree in a Computer Science, MIS, Information Systems, or related field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Key Words:

Java Development | Telecommunications Software | Implementation Specialist | Linux Administration | Rest APIs | XML | Software Testing | Customer-Focused | Project Coordination