Software Configuration Manager

ASM Research, An Accenture Federal Services Company; Madison (WI); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to guide CM practices across enterprise IT environments in a federal setting. The role emphasizes CMDB governance, data modeling, and cross-team collaboration to support incident, problem, and change processes.

The ideal candidate brings 8+ years in configuration management, hands-on ServiceNow or BMC Remedy experience, and the ability to obtain a SECRET clearance.

Qualifications

• Bachelor’s degree or equivalent in IT/CS/Engineering or related field.
• 8+ years of experience in configuration management or CMDB administration.
• Hands-on experience with CMDB platforms such as ServiceNow or BMC Remedy.
• Strong analytical, problem-solving, organizational, and project-management skills.
• Excellent written and verbal communication and collaboration abilities.
• Ability to obtain and maintain a SECRET clearance; US citizenship is required.

Responsibilities

• Design and maintain the configuration management system, CMDB data model, class structures, and relationship mappings.
• Establish and enforce configuration management policies, procedures, and naming conventions per ITIL and standards.
• Integrate configuration data with change, incident, and problem workflows for impact analysis and risk assessment.
• Conduct regular configuration audits, reconciliations, and baseline reviews to ensure data quality.
• Collaborate with platform admins to implement CMDB in tools like ServiceNow, including discovery and service mapping.
• Produce configuration reports and visualizations to support capacity planning and compliance.
• Coordinate with other ITIL processes to ensure data accuracy throughout the lifecycle.
• Lead or contribute to CMDB implementation and remediation across hybrid environments.

Skills

Analytical thinking

Problem-solving

Organization

Project management

Communication

SECRET clearance eligible

Education

Bachelor’s degree or equivalent in IT/CS/Engineering

Tools

ServiceNow

BMC Remedy

Microsoft Office Suite

Job description

Position Overview

The IT Configuration Manager directs configuration management practices for enterprise IT environments, ensuring that configuration items and their relationships are accurately recorded and controlled across the service lifecycle. The role oversees the design, population, and governance of the configuration management database and related repositories to support incident, problem, and change processes in a federal IT environment. The IT Configuration Manager collaborates with infrastructure, application, and security teams to maintain controlled baselines, prevent configuration drift, and provide actionable configuration insights that improve impact analysis, risk assessment, and service restoration time.

Key Responsibilities

• Design and maintain the configuration management system, including the CMDB data model, class structures, and relationship mappings for infrastructure and application configuration items.
• Establish and enforce configuration management policies, procedures, and naming conventions aligned to ITIL guidance and enterprise architecture standards.
• Integrate configuration data with change, incident, and problem workflows to support accurate impact analysis, dependency mapping, and rapid fault isolation for mission‑critical services.
• Conduct regular configuration audits, reconciliations, and baseline reviews to detect inconsistencies, unauthorized changes, and data quality issues, driving remediation activities with owning teams.
• Work closely with platform administrators to implement and optimize CMDB capabilities in tools such as ServiceNow, including discovery, service mapping, and data normalization.
• Produce configuration reports and visualizations that support capacity planning, risk assessments, architecture reviews, and compliance activities in highly regulated environments.
• Coordinate with other ITIL processes, including change, incident, and release management, to ensure configuration data remains accurate and up to date throughout the service lifecycle.
• Lead or contribute to CMDB implementation, remediation, and continuous‑improvement initiatives across hybrid on‑premises and cloud infrastructures.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant work experience.
• At least 8 years of experience in configuration management, CMDB administration, or related IT service management roles supporting enterprise environments.
• Excellent understanding of configuration management principles, frameworks, and tools, including hands‑on experience with platforms such as ServiceNow or BMC Remedy.
• Demonstrated analytical, problem‑solving, organizational, and project‑management skills with the ability to lead configuration initiatives and manage competing priorities.
• Strong communication and collaboration skills, with the ability to work effectively with infrastructure, application, security, and service management teams.
• Proficiency with standard productivity tools (e.g., Microsoft Office Suite) used to document processes, metrics, and reports.
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Preferred Qualifications

• Formal training or certification in ITIL Service Configuration Management or broader ITIL/ITSM certifications.
• Experience leading CMDB implementations, migrations, or remediation efforts across complex hybrid on‑premises and cloud environments.
• Prior experience working in federal or defense environments with mature ITSM governance models.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$72,100 - $115,400

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.