Software Applications Architect - Customer Experience Platforms

American Honda Motor Co., Inc.; Torrance (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

Regional Bonus

Medical, Dental, Vision Benefits

401(K) Plan with company match

Tuition Assistance

Job summary

American Honda Motor Co., Inc. is seeking a Customer Experience Architect to lead strategic architecture initiatives in their IT department. The role requires strong experience in enterprise architecture, cloud platforms like AWS or Azure, and Sitecore management. Candidates must have a bachelor's degree in a related field and at least 5 years of relevant experience. This position offers competitive pay and excellent benefits, requiring an on-site presence at the Torrance, CA office for at least four days a week.

Qualifications

• 5+ years of enterprise architecture experience defining target state architecture.
• Hands-on experience with AI implementation including Microsoft Copilot Studio.
• Strong development experience with C# and .NET alongside a good understanding of ASP.NET MVC.

Responsibilities

• Maintain understanding of application portfolios and align with business strategies.
• Be the solution architect for high-impact programs and projects.
• Promote and follow architecture governance processes.

Skills

Enterprise architecture experience

Cloud platforms (AWS, Azure)

Sitecore architecture

C# and .NET

RESTful APIs

DevOps - CI/CD

Strong business acumen

Collaboration and leadership skills

Education

Bachelor's degree in Computer Science/Data Science/IT

Tools

Salesforce

ASP.NET MVC

Sitecore AI

Job description

Job Purpose

• This role at Honda is in the Customer Experience (CX) Architecture Unit within the IT department.
• Your goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands.
• Prior demonstrable experience of creating software architecture for high-load scalable websites and webservices is a must.

Key Accountabilities

• Strategic Architecture Leadership:
  • Maintain a deep understanding of the application portfolios, including their technical and functional health, and ensure alignment with business strategies and priorities.
  • Define current ("as-is") state and future ("to-be") state architectures.
  • Develop roadmaps to target states, including necessary interim state architectures to support the transition.
  • Stay current with technology and industry trends, incorporating relevant innovations into strategic planning.
  • Build and maintain strong relationships with business and IT partners, ensuring clear communication and alignment on strategic technology direction and architectural vision.
• Solution Delivery:
  • Be the solution architect for high-impact programs and projects within the portfolio.
  • Develop solution architecture blueprints, POVs, and guide architectural decisions.
  • Conduct architecture reviews and provide hands‑on guidance and support to development teams.
  • Ensure solution design and implementation conform to enterprise standards and strategic objectives.
• Architecture Governance:
  • Contribute and leverage enterprise technology standards, promote and follow the architecture governance processes.
  • Familiar with shared enterprise platforms and their associated architecture, including cloud platforms, and AI platforms.

Qualifications, Experience, and Skills

• Minimum Educational Qualifications:
  • A Bachelor’s level degree / diploma in Computer Science / Data Science / Information Technology / Information Systems / Electronics, or a related field of study.
• Minimum relevant work experience:
  • 5 or more years of experience managing technology portfolios supporting corporate functions such as Marketing, Compliance, and IT operations.
  • 5 or more years of enterprise architecture experience, with a proven track record of defining target state architecture and roadmaps for large, complex portfolios.
  • Demonstrated success leading digital transformation initiatives, including legacy modernization and large‑scale vendor solution implementations.
  • 5 or more years of experience with cloud platforms, e.g. Amazon Web Services (AWS) and/or Microsoft Azure.
  • Experience with Sitecore is a must, alongside good understanding of Sitecore architecture, including content delivery vs. content management.
  • Experience optimizing Sitecore solutions for performance, scalability, and availability.
  • Familiarity with personalization, caching strategies, and content deployment pipelines.
  • Should possess in‑depth expertise in modern applications, data, and integration architectures.
  • Working knowledge of Salesforce architecture (Sales Cloud, Service Cloud, or integrations).
  • Experience with Salesforce integrations using REST / SOAP APIs.
  • Familiarity with Apex, Lightning Web Components, or declarative configurations will be a plus.
  • Understanding of data models, governor limits, and performance considerations.
  • Strong development experience with C# and .NET / .NET Core alongside good understanding of ASP.NET MVC / Web API architectures.
  • Experience designing and consuming RESTful APIs.
  • Familiarity with dependency injection, logging, and exception handling patterns.
  • Understanding of DevOps - CI/CD pipelines and automated deployments.
  • Proven ability to evaluate emerging technologies and recommend implementation of patterns and standards.
  • Hands‑on experience with AI implementation, including Microsoft Copilot Studio, Sitecore AI, Salesforce AI, etc. a plus.
  • Strong business acumen and strategic thinking, with the ability to communicate effectively across all levels.
  • Excellent collaboration skills, with the ability to lead and inspire architects and engineers.
• Other Job‑Specific Skills:
  • Any prior experience working in automotive industry, product ownership knowledge will be an asset.

Workstyle

• This is an onsite job, requiring at least 4 days per workweek presence at our corporate office in Torrance, CA. One remote workday per week may be possible with prior departmental approval.

Relocation assistance

• Not eligible

Visa sponsorship issues

• This position is not eligible for visa sponsorship.

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short‑Term and Long‑Term Disability
• 401(K) Plan with company match + additional contribution

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.