Social & YouTube Operations Lead

Disney Cruise Line - The Walt Disney Company; Glendale (CA); On-site; Confidential; Full time

Benefits offered by this job

Bonus potential

Job summary

The Walt Disney Company is seeking a Digital Marketing Operations Specialist to support day-to-day social platform operations, YouTube administration, creator program operations, and cross-functional business processes within the Digital Marketing COE in Burbank, CA.

Collaborating across Marketing, Technology, Finance, Legal, and platform partners, you will help ensure campaigns run smoothly with scalable workflows in a fast-paced entertainment environment soaking in governance and operational

Qualifications

• 3+ years supporting digital marketing, social media, marketing or YouTube operations.
• Working knowledge of major social platforms (YouTube, Instagram, Facebook, TikTok, X).
• Experience with YouTube CMS ecosystem and channel management.
• Experience with contracts, POs, invoicing, vendor management, or budgeting.
• Strong organization, analytics, and project management with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication across stakeholder groups.
• Problem-solving mindset with a continuous improvement approach.
• High level of professionalism and discretion handling confidential information.

Responsibilities

• Support day-to-day social operations including account setup, verification, permissions, and access management across platforms.
• Coordinate quarterly audits, password resets, and permission reviews per cybersecurity standards.
• Support third-party platform integrations and maintenance for tools like Sprinklr and Crisp.
• Create and maintain marketing distribution lists for the Digital Marketing COE.
• Audit owned social channels for accuracy, compliance, and consistency.
• Troubleshoot platform issues with internal stakeholders and platform reps.
• Assist YouTube operations: CMS administration, channel management, monetization, policy settings, geo-targeting, publishing workflows.
• Coordinate YouTube and Creator program contracts, POs, invoicing, payments, and budgeting.
• Ensure accurate financial coding and regular reporting for business stakeholders.
• Partner with Finance, Legal, Procurement, and leaders to facilitate contracts and resolve roadblocks.
• Track creator program budgets, spend pacing, accruals, and reporting to leaders.
• Manage asset metadata in Rightsline or similar systems.
• Serve as liaison across Marketing, Legal, Privacy, Global Information Security, partners, and teams to support campaigns.

Skills

years of experience in digital

social media operations

YouTube operations

vendor management

budget tracking

organizational skills

communication skills

problem solving

collaboration across stakeholders

Education

Bachelor's degree in Marketing or related field

Tools

Sprinklr

Crisp

Airtable

Salesforce

Zendesk

Job description

The Walt Disney Company is seeking a Digital Marketing Operations Specialist to support day-to-day social platform operations, YouTube administration, creator program operations, and cross-functional business processes within the Digital Marketing COE in Burbank, CA.

Collaborating across Marketing, Technology, Finance, Legal, and platform partners, you will help ensure campaigns run smoothly with scalable workflows in a fast-paced entertainment environment soaking in governance and operational