Social Worker - Ambulatory II

UNC Health; Chapel Hill (NC); On-site; USD 46,000 - 66,000; Full time

Job summary

UNC Health in Chapel Hill, NC seeks a Social Worker – Ambulatory II to join an inclusive team of over 40,000 teammates. You will conduct biopsychosocial assessments, create patient-centered care plans, facilitate resources, and support transitions of care to improve patient well-being.

The role requires an MSW, NC LCSW licensure, and at least three years of healthcare experience with complex conditions. You will collaborate with an interdisciplinary team, document services for billing, and

Qualifications

• Master's Degree in Social Work from a CSWE-accredited program.
• Licensed Clinical Social Worker (LCSW) in North Carolina.
• Three years of broad clinical healthcare experience with complex medical conditions.

Responsibilities

• Conduct biopsychosocial assessments to evaluate patient needs and barriers.
• Develop individualized, patient-centered care plans with the team.
• Coordinate resources and transitions of care, including referrals and education.
• Document and bill for services per requirements.
• Provide crisis intervention and ongoing monitoring of patient progress.

Skills

Active listening

Empathy

Cultural sensitivity

Collaboration

Motivational interviewing

Advocacy

Communication

Education

Master's Degree in Social Work (MSW)

Job description

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: A Social Worker – Ambulatory II is an integral member of the healthcare team, providing comprehensive support and services to patients and their families. They play a vital role in promoting mental, emotional, and social well-being. The Clinical Social Worker is responsible for a range of duties, including conducting assessments, developing patient-centered care plans, facilitating resources, monitoring progress and evaluation, advocating for patients, actively listening to their concerns, respecting individuality, and building trust.

Responsibilities

• 1. Assessments: Conduct comprehensive biopsychosocial assessments to evaluate patient needs and identify any barriers to their overall functioning. This includes assessing their support systems, coping mechanisms, mental health conditions, and psychosocial factors.
• 2. Patient-Centered Care Plans: Collaborate with the healthcare team and the patient to develop individualized care plans that address their unique needs, goals, and preferences. These plans should integrate medical, psychological, and social aspects of care to ensure a holistic approach. Plans should facilitate optimal patient care transitions to avoid unnecessary hospitalizations or emergency department utilization.
• 3. Resource Facilitation: Connect patients and their families with community resources, mental health services, support groups, and other relevant programs. This includes assisting with referrals for psychiatric evaluations, medication management, and coordinating care with other providers. Educates patients and their families on available resources.
• Coordinates and delivers patient education, referrals, and transitions of care, including referrals for home health, hospice, DME, and long-term care.
• 5. Documentation and Billing for Services: Accurately document and bill for services rendered in compliance with insurance and regulatory requirements.
• 6. Crises Management: Identify possible or actual patient/family crises, provide crisis intervention and emotional support, and creates and facilitates effective plans for resolution. Provides brief interventions for mental, emotional, addictive, behavioral, or developmental disorders and conditions within the scope of practice for an LCSW.
• 7. Progress Monitoring & Evaluation: Continuously monitor and evaluate the progress of patients' care plans to assess their response to interventions, measure outcomes, and make necessary adjustments. Collaborate with the healthcare team to ensure appropriate follow-up and continuity of care. Updates care plan in collaboration with the interdisciplinary team in accordance with patient clinical course and continuing care needs.
• 8. Advocacy: Advocate for patients' needs within the healthcare system and the community. This involves ensuring access to appropriate treatment, facilitating communication between patients and their healthcare team, and addressing any barriers or concerns that may impact the patient's well-being.
• 9. Active Listening: Engage in active listening to understand patients' experiences, concerns, and emotions. Provide a safe and non-judgmental space for patients to express themselves, and offer empathy, validation, and support.
• 10. Motivational Interviewing: Utilizes motivational interviewing techniques as an approach to behavior change with the aim of assisting patients with reaching their health goals.
• 11. Respect for Individuality: Recognize and respect the unique values, beliefs, and cultural backgrounds of each patient. Tailor interventions and support to align with their individual needs and preferences, taking into account their cultural, social, and spiritual backgrounds.
• 12. Building Trust: Build trust-based relationships with patients and their families by demonstrating empathy, confidentiality, and professionalism. Foster open communication, collaboration, and a therapeutic alliance.
• 13. Actively participates in meetings, problem solving, goal setting, quality improvement and patient satisfaction initiatives.
• 14. Facilitates meetings with team members, provides training and education, develops standard work and oversees process implementation as appropriate.
• 15. Serves as a consultative resource for team members, providers, and colleagues.

Other Information

Other information:

Education Requirements

• Master's Degree in Social Work from a program accredited by the Council on Social Work Education.

Licensure/Certification Requirements

• Licensed as Licensed Clinical Social Worker (LCSW) in the state of North Carolina

Professional Experience Requirements

• Three (3) years of broad clinical experience in a healthcare setting for patients with complex medical conditions required.

Knowledge/Skills/and Abilities Requirements

• Knowledge of mental health conditions, diagnostic criteria, and evidence-based treatment modalities
• Ability to collaborate effectively as part of an interdisciplinary team
• Empathy, compassion, and cultural sensitivity
• Ability to maintain confidentiality and adhere to ethical guidelines

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Care Mgmt OP Social Wrkrs

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $33.37 - $47.97 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.