Social Work Supervisor (Child Protective Services Intake Unit)

Mecklenburg County Government; Charlotte (NC); On-site; USD 69,000 - 87,000; Full time

Job summary

Mecklenburg County Government is seeking a Social Work Supervisor in the Youth and Family Services Division to oversee a team of Child Welfare Specialists within the Intake Unit and the afterhours unit. The position provides supervision, training, and performance evaluation to staff involved in social services and public health.

This exempt, salaried role located in Charlotte requires experience in social work, a Bachelor's degree, and a valid NC/SC driver's license, with a preference for an MSW

Qualifications

• Minimum of five years of social services or human services experience
• Bachelor's degree in Human Services, Health or related field
• Combination of relevant education and relevant experience accepted? Yes
• Requires a valid North Carolina or South Carolina Driver's License
• County Driving Privileges

Responsibilities

• Supervise, train and evaluate the performance of technical and para-professional staff
• Consult with teams and staff on individual case assignments
• Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
• Establish performance objectives, conducts periodic reviews and monitors progress
• Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
• Review and audits staff cases and workloads to prioritize duties and referrals for new cases
• Complete monthly and quarterly program reports
• Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
• Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
• Seek additional sources to increase funding and expand services
• Review and analyze activity reports and statistics for continuous awareness of program operation
• May be required to staff shelters in the event of a disaster

Skills

Leadership

Communication

Case management

Adaptability

Decision making

Interpersonal skills

Education

Bachelor's degree in Human Services, Health or related field

Master's degree in Social Work preferred

Tools

Microsoft Office Suite

Job description

Follow Your Calling, Find Your Career!!

Salary Range: $69,388.80 to$86,736.00. This is an exempt, salaried position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well‑being are at risk. The mission of DSS is to strengthen families and communities through a safety‑net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!

Position Summary

This Social Work Supervisor position within the Child Protective Service Intake Unit, will directly supervise a team of Child Welfare Specialist I’s within the intake team and Child Welfare Specialist II’s in the afterhours unit. This position provides direct supervision, training, support, review and evaluation of professional technical and para‑professional staff involved in areas which could include Social Services or Public Health. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently.

This position will be located at 10101 David Taylor Dr, Charlotte, NC 28262. The hours for this position are 11:00am-8:00pm on weekdays and requires coverage every fourth weekend from 6:00am-6:00pm (Saturday and Sunday).

Essential Functions

• Supervise, train and evaluate the performance of technical and para‑professional staff
• Consult with teams and staff on individual case assignments
• Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
• Establish performance objectives, conducts periodic reviews and monitors progress
• Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
• Review and audits staff cases and workloads to prioritize duties and referrals for new cases
• Complete monthly and quarterly program reports
• Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
• Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
• Seek additional sources to increase funding and expand services
• Review and analyze activity reports and statistics for continuous awareness of program operation
• May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience:

Minimum of five years of social services or human services experience

Education:

Bachelor's degree in Human Services, Health or related field

Combination of relevant education and relevant experience accepted?:Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Preferred Qualifications

• Master's degree in Social Work preferred
• Child Welfare experience
• Prior CPS Intake experience preferred
• CPS Investigations and at least two years of supervisory experience preferred

Knowledge, Skills and Abilities

Knowledge of

• General social work principles and available resources
• Social services procedures, practices and methods
• Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
• Case management methods and techniques
• Services offered by the county and other local public and private community based service agencies

Skills

• Interpreting and implementing local, state and federal regulations that govern Health and Human Services
• Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
• Demonstrated leadership skills
• Excellent communication skills – both written and spoken

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Delegating Responsibility: Allocating decision‑making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.