Social Work Specialist Medicine

1103 Team Member Services; Orlando (FL); On-site; USD 29,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando, FL seeks a Care Manager to advocate for patients and coordinate discharge planning and post-acute care services. You will collaborate with a multidisciplinary team to ensure timely and appropriate care transitions.

Requires a BSN? No, a BSWS? (see education). The role emphasizes compassionate patient and family support, utilization of community resources, and strong communication with payors and care teams.

Qualifications

• Bachelor's in Social Work required; master's preferred.
• 1+ year care management experience; 1+ year social work experience required.
• ACM or CCM preferred.
• Excellent communication, negotiation, and organizational skills required.

Responsibilities

• Advocate for patients and families during hospitalization.
• Coordinate discharge planning and post-acute care arrangements.
• Communicate with payors for post-acute care authorizations.
• Participate in multi-disciplinary rounds and educate families.

Skills

Interpersonal skills

Negotiation

Customer service

Cultural competency

Organizational skills

Outlook & EMR

Flexibility

Pre- and post-acute care knowledge

Motivational interviewing

Grief counseling

Education

Bachelor's in Social Work

Master's degree (preferred)

Tools

Outlook

Electronic Medical Records (EMR)

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits From Day One

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time Shift: Day (United States of America) Address: 601 E Rollins St City: Orlando State: Florida Postal Code: 32803 Status: Full-Time Schedule: Days, Monday - Friday with a possibility of some weekends; 8:00 am - 4:30 pm or 8:30 am - 5:00 pm.

Job Description

Provides patient and family advocacy, and support patients' choice and patient rights during hospitalization. Communicates with Payors patients' needs for authorization for post-acute care as needed. Documents discharge planning evaluation, ongoing assessment, discharge plans, MDRs, barriers to progression of care, avoidable days, and patient and family needs according to standard work. Other duties as assigned. Assesses patients' and families' wholistically for discharge planning needs in the inpatient, observation and/or emergency departments, including prior functioning, support systems, financial, and psychosocial in a timely fashion to avoid delays in discharge planning. Reviews the medical record, including medications, history and physical, labs, and progress notes and incorporates the clinical, social, and financial factors into the transition of care plan. Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs. Leverages technology and follows standard work and best practices to communicate with post-acute care services and facilities to ensure patient care information is communicated for continuity of care, medical records are complete, and discharge reconciliation is accurate. Actively participates in multi-disciplinary rounds to review changes in patient status, progression and level of care, and discharge plans for all assigned patients to identify resources necessary at discharge and ensure a timely transition, escalating care delays to leadership as appropriate. Communicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services. Assesses readmitted patients for the patient's and family's perceived reasons for the readmission. Organizes and facilitates patient and family care conferences with the multidisciplinary team.

Education

Bachelor's in Social Work (BSW) [Required] Master's [Preferred]

Work Experience

1+ care management experience [Preferred] 1+ years experience in social work [Required]

Licenses and Certifications

Accredited Case Manager (ACM) [Preferred] Certified Case Manager (CCM) [Preferred]

Knowledge, Skills, and Abilities

• Excellent interpersonal communication and negotiation skills [Required]
• Critical thinking and problem-solving skills [Required]
• Customer service skills [Required]
• Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded and adaptable to change [Required]
• Effective organizational skills [Required]
• Computer proficiency with Outlook e-mail and electronic medical records [Required]
• Flexible in a complex and changing healthcare environment [Required]
• Understanding of pre-acute and post-acute venues of care and post-acute community resources [Required]
• Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources [Required]
• Psychosocial Assessment and Interventions [Required]
• Assesses patient's and family's psychosocial risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to cope [Required]
• Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs [Required]
• Serves as a resource to provide information and intervention related to treatment decisions and end-of-life issues [Required]
• Provides grief counseling and crisis intervention skills [Required]
• Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the healthcare system [Required]
• Provides de-escalation services for patients as appropriate [Required]
• Provide Motivational Interview techniques for patients with substance use and addictive disorders [Required]
• Provides patient/family education, adjustment-to-illness counseling, grief counseling and crisis intervention. Provides education to patients/families/caregivers regarding resource options and coping with diagnosis, treatment and prognosis [Required]
• Works in collaboration with hospital and community agencies to obtain needed services and resources for patients/families/caregivers [Required]

Physical Requirements

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range

$21.77 - $40.48

Background Screening Requirement

Florida Law: Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.