Social Work/Custody and Removal Coordinator

LUKOS LLC; Richwood (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Lukos seeks a Social Work/Custody and Removal Coordinator to support ICE ERO staff and detention facilities in Richwood, LA. The role emphasizes safeguarding detainee welfare, coordinating accommodations, and facilitating staff-detainee communications.

The ideal candidate holds a bachelor’s degree in social work or psychology, strong English skills, and experience with detainee services; US citizenship is required for this full-time position with travel as needed.

Qualifications

• Bachelor's degree in Social Work, Psychology, or equivalent (accredited).
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to utilize interpreter/translation services as needed.
• Adaptability to changing schedules.
• Strong English communication (verbal and written).
• Ability to build positive relationships in a multidisciplinary environment.
• Experience with electronic health records, web-based training, and communications.
• Knowledge of Office programs (Word, Excel, Outlook, SharePoint).
• PC literacy with standard business software.
• Detention/correctional or residential healthcare experience preferred.
• Strong communication, project management, interpersonal, and critical thinking skills.
• Cultural competency; integrity and honesty.
• U.S. citizen.

Responsibilities

• Assist detainees with needs, requests, and complaints.
• Support ERO officers with parent/child communications and welfare.
• Coordinate disability accommodations with facilities.
• Facilitate compliance with agency policies and detention standards.
• Discuss issues with detainees on abuse, pregnancy, housing, and release.
• Address questions about services for specific noncitizens.
• Provide referrals to care and follow-up.
• Support detainees with special needs and conduct wellness checks.
• Meet newly detained individuals during intake and provide orientation.
• Assist housing programs for vulnerable groups.
• Provide language interpretation for staff and detainees.
• Support facility safety and security.
• Assist in removal planning and departure plans.
• Assist in release planning and securing resources.
• Develop and maintain a national resource database.

Skills

Communication skills

Interpersonal skills

Critical thinking

Cultural competency

Integrity

Multicultural teamwork

English communication

Education

Bachelor's degree in Social Work/Psychology

Master’s degree preferred

Tools

Microsoft Office

SharePoint

Electronic health records

Job description

Overview

Position: Social Work/Custody and Removal Coordinator

Location: Richwood, LA

Job Id: 1734-DHS ICE ERO CRC | Openings: 1

Job Objective: The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission, such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field Office and facility staff in their daily duties.

Responsibilities

• Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on-site support of disability accommodations, including coordinating follow-up with detention facilities upon submission of a Disability Accommodation Notification to ERO HQ.
• Assist ERO and detention facility staff as a resource to facilitate compliance with applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens on topics such as allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents (e.g., medical, mental health, chaplain services).
• Support noncitizens with specialized needs or requiring heightened attention and conduct wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
• Assist ERO Field Offices who run specialized housing units and programs designed to provide appropriate care to vulnerable populations, such as dedicated housing for transgender noncitizens, behavioral/mental health units, family residential centers, reunification of relatives and children in federal custody, and young adult case management services.
• Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
• Provide general support to help maintain safety and security of the detention facility.
• Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying resources in the noncitizen's home country and developing individualized Departure Plans.
• Assist in release planning for noncitizens with vulnerabilities by researching referrals and identifying needed resources in the U.S., including communicating with family members and securing resources such as medical/mental healthcare and housing options.
• Develop and maintain a national resource database of resources for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.

Minimum Qualifications / Technical Requirements

• Knowledge of the case management process commensurate with training and education at a minimum bachelor’s level.
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the noncitizen understands.
• Ability to adapt to sudden changes in schedules and maintain flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) to develop positive rapport with patients, co-workers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
• Knowledge of, and moderate proficiency in, common Microsoft Office programs (Word, Excel, Outlook, SharePoint).
• Be able to operate a PC with common/standard business software programs.
• Experience in a detention/correctional or residential healthcare setting is preferred but not required.
• Strong oral and written communication skills; ability to create and manage projects; excellent interpersonal skills; and critical thinking skills.
• Cultural competency; integrity and honesty.
• Must be a U.S. citizen.

Education & Certification

• Bachelor's degree in Social Work, Psychology, or an equivalent degree; degree programs must be accredited.
• Master’s degree or an equivalent advanced degree preferred but not required.
• Maintains current certification in either the American Heart Association BLS or American Red Cross CPR/BLS. Proof of a negative TB skin test and immunizations (Hepatitis B, MMR, Varicella, Influenza) as per CDC guidelines.

Work Location

Winnfield, LA

Physical Demands / Duty Hours / On-Call Requirements

• Performs duties in a stressful and often austere environment without physical limitations.
• Capable of standing on hard surfaces for long periods.
• This full-time position requires availability to work Monday – Friday day shift, with hours determined by ERO HQ and the Field Office.

Travel Requirement

• Workday travel and/or overnight travel may be required to perform duties, especially during surge support in designated ICE locations during crisis situations. Travel is reimbursed.

About Lukos

Lukos delivers professional services to the Department of Defense. Lukos is a long-standing provider supporting US Special Operations Command and various federal agencies. Our mission emphasizes teamwork and resilience.

Application

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