Social Work Care Manager II

Kaiser Permanente; Reno (NV); On-site; USD 51,000 - 66,000; Full time

Job summary

Kaiser Permanente in Reno, NV seeks a care manager to partner with care teams, assess needs, coordinate services, implement care plans, and support safe, cost-conscious care delivery. You will connect members with clinical, behavioral health, and community resources, monitor progress, and assist with transitions.

Responsibilities include assessing health status, using motivational interviewing, providing counseling, documenting activities, and guiding members through health-related processes.

Qualifications

• Minimum two (2) years of experience in case management OR three (3) years of clinical experience are required.
• Masters degree in social work (MSW) required.
• Basic Life Support within 3 months of hire.
• Exceptional oral and written communication skills to interact with diverse members and providers and present care plan.
• Exceptional listening skills to assess needs and identify problems.
• Cultural humility to appreciate unique perspectives, backgrounds, and differences.
• Two (2) years experience in a community-based setting with knowledge of community agency resources.
• Proficient computer skills with Epic and Microsoft Office suite (Outlook, Teams, Excel and Word).

Responsibilities

• In close collaboration with the member/members family, and members of the health care team, assesses the members health status, functional limitations, psychological status, social support systems, resources, environmental factors, and response to treatment.
• Uses motivational interviewing techniques to identify members readiness for change, creates appropriate care plan based on assessments, assists member with health system navigation and connection to community resources.
• Provides supportive counseling and education to members, families and caregivers, members of the health care team, and others including end-of-life issues and Advance Directives.
• Effectively manages and coordinates assigned caseload consistent with established criteria. Ensures consistent and reliable documentation of case management activities in compliance with all organization and department standards.
• Facilitates application process for accessing local, state, and federally funded programs (e.g., Medicaid, Medicare, Disability) and/or refers to appropriate community resources.
• Coordinates care across the care continuum for members receiving behavioral health and substance abuse services.
• Responsibilities include, but are not limited to, problem identification, psychosocial assessment, financial counseling/referral, accessing community resources, placement for care, guiding the member through health-related legal processes, or consultation and support to other health care professionals.

Skills

Communication

Listening

Cultural humility

Epic experience

Office suite

Education

MSW

Tools

Epic

Microsoft Office

Job description

Job Summary

Responsible for partnering with members of the health care team to assess needs, coordinate services, and implement care plans that support safe, effective, and cost-conscious care delivery. Connects members with appropriate clinical, behavioral health, and community resources; monitors progress toward care goals; and assists with care transitions and discharge planning. Supports members in maximizing independence, addressing psychosocial needs, and improving overall health and quality of life.

• In close collaboration with the member/members family, and members of the health care team, assesses the members health status, functional limitations, psychological status, social support systems, resources, environmental factors, and response to treatment.
• Uses motivational interviewing techniques to identify members readiness for change, creates appropriate care plan based on assessments, assists member with health system navigation and connection to community resources.
• Provides supportive counseling and education to members, families and caregivers, members of the health care team, and others including end-of-life issues and Advance Directives.
• Effectively manages and coordinates assigned caseload consistent with established criteria. Ensures consistent and reliable documentation of case management activities in compliance with all organization and department standards.
• Facilitates application process for accessing local, state, and federally funded programs (e.g., Medicaid, Medicare, Disability) and/or refers to appropriate community resources.
• Coordinates care across the care continuum for members receiving behavioral health and substance abuse services.
• Responsibilities include, but are not limited to, problem identification, psychosocial assessment, financial counseling/referral, accessing community resources, placement for care, guiding the member through health-related legal processes, or consultation and support to other health care professionals.

Job Summary

Responsible for partnering with members of the health care team to assess needs, coordinate services, and implement care plans that support safe, effective, and cost-conscious care delivery. Connects members with appropriate clinical, behavioral health, and community resources; monitors progress toward care goals; and assists with care transitions and discharge planning. Supports members in maximizing independence, addressing psychosocial needs, and improving overall health and quality of life.

Essential Responsibilities

• In close collaboration with the member/members family, and members of the health care team, assesses the members health status, functional limitations, psychological status, social support systems, resources, environmental factors, and response to treatment.
• Uses motivational interviewing techniques to identify members readiness for change, creates appropriate care plan based on assessments, assists member with health system navigation and connection to community resources.
• Provides supportive counseling and education to members, families and caregivers, members of the health care team, and others including end-of-life issues and Advance Directives.
• Effectively manages and coordinates assigned caseload consistent with established criteria. Ensures consistent and reliable documentation of case management activities in compliance with all organization and department standards.
• Facilitates application process for accessing local, state, and federally funded programs (e.g., Medicaid, Medicare, Disability) and/or refers to appropriate community resources.
• Coordinates care across the care continuum for members receiving behavioral health and substance abuse services.
• Responsibilities include, but are not limited to, problem identification, psychosocial assessment, financial counseling/referral, accessing community resources, placement for care, guiding the member through health-related legal processes, or consultation and support to other health care professionals.

Basic Qualifications

• Minimum two (2) years of experience in case management OR three (3) years of clinical experience are required.

Education

• Masters degree in social work (MSW) required.

License, Certification, Registration

• Basic Life Support within 3 months of hire

Additional Requirements

• Exceptional oral and written communication skills to interact with diverse members and providers and present care plan.
• Exceptional listening skills to assess needs and identify problems.
• Cultural humility to appreciate unique perspectives, backgrounds, and differences.

Preferred Qualifications

• Two (2) years experience in a community-based setting with knowledge of community agency resources.
• Community membership/shared experience with community being served.
• Proficient computer skills with Epic and Microsoft Office suite (Outlook, Teams, Excel and Word).

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location

Nevada,Reno,Reno Professional Circle Administration

Scheduled Weekly Hours

36

Shift

Day

Workdays

M-F

Working Hours Start

08:30 AM

Working Hours End

05:00 PM

Job Schedule

Full-time

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

NUE-NV-01|NUE|Non Union Employee

Job Level

Individual Contributor

Department

Reno 10315 Professional Cir - HP Func-Rgnl Continuum of Care - 3841

Pay Range

$37.25 - $48.17 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

Yes, 15 % of the Time

Work Setting

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.