Social Work Ambulatory Care Management

Intermountain Health; Billings (MT); Hybrid; USD 5,395,000 - 8,323,000; Full time

Benefits offered by this job

Hybrid work option

Competitive benefits

Job summary

Intermountain Health seeks a Social Work Care Manager I at West Grand Clinic Family Medicine in Billings, MT. The role involves psychosocial assessments, care planning, and crisis-facing counseling with a hybrid work option (one day from home).

Responsibilities include coordination with care teams, community resources, and insurers, plus providing trauma‑informed care and brief therapy for individuals and families.

Qualifications

• MSW from an accredited institution is required.
• Current state licensure, as applicable, is required before supervision hours completion.
• Basic computer proficiency with word processing and spreadsheets.

Responsibilities

• Assess patients for transition planning, mental health, substance use, and goals of care.
• Develop and monitor care plans addressing social determinants of health.
• Provide brief individual, group, and family therapy as indicated.
• Identify disorders and connect patients to services and resources.
• Educate and advocate for patients and facilitate safe transitions of care.

Skills

Clinical Therapy Techniques

Care Planning

Motivational Interviewing

De-escalation

Trauma-Informed Care

Critical Thinking

Time Management

Patient Education

Communication

Prioritization

Education

Master of Social Work (MSW)

Current state licensure

Job description

Job Description:

The Social Work Care Manager I utilizes clinical expertise to perform psychosocial assessments, develop and implement care plans in collaboration with the appropriate care team, and assess crisis situations to provide clinical counseling, diagnosis, brief therapeutic interventions, and necessary resources or referrals. This role also includes providing individual and family treatment as indicated. The position works collaboratively with patients, their support persons, healthcare providers, insurers, community resources, and all other involved parties.

Position Details:

8-1630 with a 30 min break or 0800-1700 with a hour break.

M-F with a hybrid of one day from home

Essential Functions

• Assessment & Screening: Evaluates patients for transition planning, mental health, substance use, and goals of care.

• Care Coordination: Develops and monitors care plans, addressing social determinants of health and community resources.

• Behavioral Health Support: Uses motivational interviewing and therapeutic techniques to promote mental health care including women’s services, behavioral change, trauma informed care, and substance use disorders.

• Therapeutic Intervention: Provides brief individual, group, and family therapy, plus psychosocial assessments.

• Diagnosis & Referrals: Identifies mental, emotional, and behavioral disorders and connect patients to services.

• Education & Advocacy: Trains staff, educates patients, and advocates for rights and care access through facilitating safe transitions of care to the community.

• Team Collaboration: Works with healthcare teams, insurers, and community providers for quality care.

• Quality & Compliance: Leads improvement initiatives, tracks key metrics, and ensures policy adherence.

• Advanced Care Planning: Facilitates clinical goals of care discussions with patients, families, and teams.

Skills

• Clinical Therapy Techniques

• Care Planning

• Motivational Interviewing

• De-escalation & Problem Solving

• Trauma-Informed Care

• Critical Thinking

• Time Management

• Patient Education

• Communication

• Prioritization

Minimum Qualifications

• Master of Social Work (MSW) from an accredited institution (degree verification required).

• Current state licensure, as applicable, is obtained prior to or upon completion of required supervision hours.

• Basic computer proficiency, including familiarity with word processing and spreadsheet software.

• Strong written and verbal communication skills.

• Demonstrated ability to apply critical thinking skills.

• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation.

Preferred Qualifications

• Case Management Certification.

• Experience in clinical care management, social work, or working with third-party payers.

• Demonstrated understanding of care management principles and practices.

• Demonstrated understanding of health insurance products and related processes.

• Demonstrated understanding of coding, episode of care, and length of stay guidelines.

• Ability to work independently, demonstrate self-motivation, maintain a positive attitude, and adapt to a rapidly changing environment.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

West Grand Clinic Family Medicine

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$39.16 - $60.42

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!