SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas; Jonesboro (AR); On-site; USD 63,000 - 93,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

The State of Arkansas is seeking a Social Services Supervisor/Expert within the Division of Children and Family Services. This role leads and mentors frontline staff, strengthens decision making, and supports quality services for children and families through policy development and program initiatives.

You will coordinate with agencies and community groups while ensuring compliance with regulations and standards.

Qualifications

• Minimum four years of work in human services programs or public service, including one year in a supervisory/leadership role.

Responsibilities

• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance for compliance.
• Provide crisis intervention, case management, and legal compliance expertise.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.

Skills

Case management

Leadership

Policy development

Quality assurance

Crisis intervention

Staff mentoring

Job description

Position Information

Position Number: 22102442
County: Craighead
Posting End Date: September 24, 2026

Job Series: Social Services Programs - Career Path
Classification: Social Services Supervisor/Expert
Class Code: SSP17P
Pay Grade: SGS08
Salary Range: $63,086 - $93,367

Job Summary

The Social Services Supervisor/Expert plays a vital leadership role within the Division of Children and Family Services (DCFS). DCFS is committed to ensuring every child has the opportunity to grow up in a safe, stable, and nurturing environment. Through quality case management, staff development, and support of frontline practice, the Social Services Supervisor/Expert helps promote the safety, permanency, and well-being of Arkansas children and youth. This position is responsible for coaching and supporting child welfare staff, strengthening decision‑making and practice skills, and helping ensure quality services and positive outcomes for children and families.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Primary Responsibilities

• The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.
• Provide technical expertise in crisis management, program development, and inter‑agency collaboration.

Knowledge and Skills

• Case management and service coordination
• Knowledge of crisis intervention and de‑escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma‑informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles

Minimum Qualifications

• Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
• Required to have a background check and child/adult maltreatment registry check.

Preferred Qualifications

• Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Additional Information

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.