SOCIAL SERVICES PROGRAM SPECIALIST 2

State of Nevada (NV); Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The State of Nevada is recruiting for a full-time Social Services Program Specialist 2 in Las Vegas to support the Medicare Assistance Program (MAP). This role leads statewide service quality development, monitors compliance with federal requirements, and partners with subrecipients to ensure effective service delivery across the state.

Responsibilities include data analysis, reporting, training, and coordination with community stakeholders.

Qualifications

• Interpret regulations and laws to determine program impact.
• Develop and revise program policies and procedures.
• Provide quality assurance and quality control for statewide programs.
• Prepare statistical and narrative reports for federal/state entities.

Responsibilities

• Lead monitoring and improvement efforts for Medicare Assistance Program.
• Develop monitoring tools and provide training to partners and subrecipients.
• Conduct site visits and review program data for compliance.
• Serve as a key contact for community stakeholders and partners.
• Prepare budgets and manage program operating resources.
• Promote program awareness and collaboration with state agencies.

Job description

The Aging and Disability Services Division (ADSD) is currently recruiting for a full-time Social Services Program Specialist 2 position in Las Vegas, Nevada. This recruitment may be used to fill current and future vacancies as they occur in the following program: Planning Advocacy & Community (PAC). This position supports the Medicare Assistance Program (MAP) by leading statewide service quality development and monitoring efforts to promote program awareness, visibility and improvement. The role develops and implements monitoring tools, provides guidance and training to subrecipients and partners, conducts site visits, reviews program data, and collaborates with partners to ensure consistent, quality service delivery in compliance with federal program requirements. Additional responsibilities include managing program documentation and reports, facilitating partnerships, and serving as a key point of contact for community stakeholders. The position also addresses complex Medicare-related issues, participates in or facilitates required training, provides public presentations, and compiles, analyzes and reports data. ADSD fosters a positive, inclusive, and diverse work environment that values innovation, teamwork, and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging - connecting Nevadans to services and improving their quality of life.

Social Services Program Specialists perform administrative and professional work in conjunction with the administration of statewide public assistance, medical assistance, or social services programs. Positions allocated to this series are primarily focused on program administrative functions which include interpretation of regulations and laws; development of program policies and procedures; quality assurance and quality control; preparation of statistical and narrative reports for federal and State entities and division/department management; and development and enhancement of automated systems that support program operations. While incumbents in this series may interact with clients to resolve customer service issues, the purpose of these positions is not the delivery of direct services to program participants. Employees may be assigned supervisory or lead worker responsibility at any level in the series, but this responsibility does not, by itself, warrant allocation to a higher level.

Bachelor's degree from an accredited college or university in a field of study pertinent to the program assignment and one year of professional experience providing social services to clients or program development and evaluation which required the application of regulations, laws, policies and procedures in making determinations; OR Bachelor's degree from an accredited college or university in a field of study pertinent to the program assignment and one year of professional experience providing medical assistance programs, services, or healthcare services to clients or program compliance and evaluation which required the application of regulations, laws, policies and procedures in making determinations; OR one year of experience as a Social Services Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above.Participate in planning and developing social services or medical assistanceprograms to provide needed services; conduct needs assessments; research and evaluate existing programs; identify community and financial resources, and establish committees to assist with program development; calculate the financial and operational impact to the agency; prepare reports and recommendations for management; apply for grants; draft proposed legislation; develop program plans and acquire administrative approval.

Develop and revise program documentation to include State plans, policy manuals, procedures, and contracts to ensure programs are implemented in accordance with program goals and objectives and in compliance with federal regulations and State laws; analyze and interpret federal regulations and State laws; determine the impact upon program operations; gather input from program personnel and other interested parties, coordinate with other affected units within and outside the agency, and acquire agency approval and regulatory approval as needed.

Monitor program quality and compliance to ensure programs are operating effectively, efficiently, and in compliance with program requirements; design monitoring instruments; develop and monitor management information reports; conduct on-site reviews to include a review of program operations, management practices, and program and financial records; identify problem areas, summarize findings in a written report, and develop corrective action plans.

Provide technical assistance and guidance to program staff and respond to inquiries and requests for information from a variety of individuals such as agency management and personnel, other government agencies, community representatives, government officials, media representatives, attorneys, and the general public; interpret federal and State regulations; provide policy clarification and statistical information, complete surveys, resolve complaints, and draft correspondence for managers, administrators and officials.

Conduct research studies to provide administration with needed information; plan the study and design instruments for gathering data; research existing programs, compile and analyze data, prepare comprehensive reports, and develop recommendations.

Prepare and monitor program operating budgets to ensure funds are expended appropriately and in accordance with the goals and objectives of programs; develop annual budgets, allocate funds among program offices, monitor revenue and expenditures and propose funding adjustments if necessary.

Promote social services or medical assistance programs and serve as a spokesperson for the division; communicate and meet with program personnel, clients, providers, media representatives, community groups, and government officials to promote program goals and objectives; serve as a liaison with federal, State, and local officials regarding the program; deliver speeches and write press releases and public service announcements; and develop informational material such as posters, brochures and pamphlets.

Develop and implement training programs; analyze and research training needs and evaluate training models; develop appropriate training curricula, materials, and methods; establish training schedules, conduct training sessions, and evaluate and update curricula on an ongoing basis.

Provide technical guidance to service providers within or outside the State; explain policies, procedures and applicable regulations; provide consultation on problematic cases.

Participate in the development, maintenance, and enhancement of computerized systems to support program operations; research and evaluate the needs of program staff, initiate system change requests, and work with programming staff to test and implement system changes; prepare documentation for the computer system manual as assigned.

Perform related duties as assigned.

Under direction, incumbents perform the full range of duties described in the series concept in conjunction with planning, developing, and implementing comprehensive, complex social services or medical assistance programs. Incumbents interpret broad and sometimes ambiguous statutes and regulations that govern the assigned program area; independently make decisions regarding day-to-day program administration activities; apply recognized professional principles to develop solutions to problems; interpret and apply new and existing policies and procedures, and monitor and assess the effectiveness and efficiency of program operations and personnel. Decisions of a controversial nature or which have a significant impact on the program are made in conjunction with, or referred to, supervisory and managerial personnel. In conjunction with higher-level program staff, managers and chiefs, incumbents participate in the development and initial implementation of new program components, short- and long-term plans for the assigned program area and develop new program policies that are reviewed and approved by management prior to implementation.

This class is distinguished from Social Services Program Specialist I by greater responsibility for comprehensive complex programs and/or grants, and independence in interpreting statutes and regulations. At this level, many positions are responsible for new program components or have regional responsibilities.

Working knowledge of:

social services and resources applicable to the assigned program; methods of administering social or medical assistance programs in local and regional offices to ensure compliance with federal regulations and State law and implement new policies and procedures.

General knowledge of:

purpose and scope of assigned programs; appeal and hearing processes and protocols; automated information system logic and its application to the program assigned; data processing concepts including general data base, system security, data communication, and multiple platform strengths and weaknesses; computer technologies sufficient to develop automated training modules; develop routine database applications; principles and practices for the development and presentation of training classes.

Ability to:

develop routine databases; evaluate program effectiveness and recommend innovative and improved procedures and practices to enhance program services; mediate between contending parties such as clients and staff, legal services and staff, contractors and the division; coordinate program activities with professionals from a variety of disciplines; interpret broad, ambiguous, and sometimes conflicting regulations and laws; make independent decisions that impact the quality of services provided; resolve complex issues such as eligibility for services; resolve compliance problems while maintaining level of services; identify policy issues which require management resolution; analyze and communicate system needs to programmers and validate the programming process; prepare and update documentation for the computer system manual; conduct needs assessments and interpret results including training needs; evaluate training models and develop appropriate training curriculum, materials and methods; develop statistical and analytical reports; interpret case and program budgets and financial statements; coordinate program staff and unit activities by determining the time, place, and sequence of actions; plan and conduct meetings; relay clear and concise findings to service providers and contract personnel including responding appropriately to opposition or disagreement.

Skill in:

troubleshooting computer operating problems.