SOCIAL SERVICES MANAGER 3

State-of-Nevad; Elko (NV); In loco; USD 85.000 - 115.000; Tempo pieno

Descrizione del lavoro

DIVISION OF CHILD AND FAMILY SERVICES in Elko is recruiting for a Social Services Manager III to oversee the Elko Child Welfare office. The role directs staff, ensures the SAFE practice model alignment with policies and regulations, and supervises frontline supervisors handling complex cases with health and safety concerns.

The incumbent coordinates training, reviews work products, and ensures quality services across the region.

Competenze

• Bachelor's degree from an accredited college or university in social work, health or social science, public administration or related field.
• Three years of supervisory experience in implementation of social services programs; directing operation of a program unit; coordinating with other agencies; interpretation of federal regulations.

Mansioni

• Plan, organize, direct, and manage social services in a regional office and satellites.
• Supervise subordinate supervisors and professional staff; provide training and evaluate performance.
• Review regulations and policies; develop internal policies; ensure compliance with laws and quality standards.
• Represent the division in the community; coordinate with service providers and officials to address needs.
• Manage financial resources and facilities; develop budget recommendations and monitor expenditures.

Conoscenze

Supervisory experience

Coaching & mentoring

SAFE practice

Policy interpretation

Formazione

Bachelor's degree or equivalent in social work/health/science/admin

Descrizione del lavoro

DIVISION OF CHILD AND FAMILY SERVICES is recruiting for a Social Services Manager III for the Elko Child Welfare office. Social Services Manager (SSM) III exercise direct control over the implementation of child welfare services for their region. SSM III must work to develop competent supervisors and frontline staff through case consultation, coaching and mentoring and modeling of the desired best practice. SSM III are responsible for oversight of front-line supervisors who have direct supervision over complex child welfare cases that can involve significant health and safety issues for children. SSM III needs to be expert in the SAFE practice model in order to ensure decision making is in alignment with the model, but also in alignment with policy, statute and regulation. SSM III must ensure subordinate staff are well trained and informed/proficient re: statute, code, policy and procedure such that quality services are delivered in their respective communities. SSM III covers for front-line supervisors when they are out of the office and, as such, they may be responsible for reviewing and approving the work product of their subordinates. Decisions made should be based in sound reasoning and good judgement, utilizing the child welfare practice model, policy and procedure in guiding decision making. SSM III’s will support the goals of the Division. Typical work elements involve interpretation, assessment and resolution of difficult complex and sensitive problems, and complaints from stakeholders, clients and/or the public which occur within cases. SSM III review data and/or carry out quality assurance activities to ensure case consultation between supervisors and staff is in accordance with SAFE practice model, that supervisors are integrating NV Coaching skills into their work with staff and that supervisor decision making is documented sufficiently. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Under general direction, Social Services Managers plan, organize, direct, and manage the activities, staff, and functions necessary to provide social services in an assigned region or district office and its satellites. Incumbents supervise and evaluate the performance of subordinate supervisors and professional staff and are typically located in the Divisions of Health Care Financing & Policy, Welfare and Supportive Services, Aging Services and Child & Family Services. Social Services Managers implement programs and ensure quality services are delivered in their respective community or region in compliance with applicable laws, regulations, policies, and procedures. They may also participate in program planning, development and implementation and represent the division in the community, but the primary purpose of the work is managing service delivery. Bachelor's degree from an accredited college or university in social work, health or social science, public administration or related field and three years of supervisory experience in the implementation of social services programs; directing the operation of a program unit; coordinating program activities with officials and representatives of other agencies; interpretation and application of complex federal regulations; and writing program policies, procedures, or reports; OR an equivalent combination of education and experience.Manage the activities and operations of a social services district or regional office and its satellites and ensure division goals are accomplished effectively and efficiently and programs are administered in compliance with applicable regulations and policies; review, interpret and communicate regulations, policies, and procedures to subordinate supervisory staff; develop and revise internal office policies and procedures; integrate operations with other offices or program areas; implement and monitor corrective action plans.

Participate in statewide program planning, development and implementation to ensure responsiveness concerning needs and availability of resources; participate in management meetings to recommend new and revised policies and procedures; implement new programs; review proposed policies and procedures and provide recommendations to administration; compile and report statistical data; advise administration of potential problem areas; solicit service providers; negotiate and/or monitor agreements.

Supervise subordinate supervisors, program and support staff to accomplish the goals of the division; interview applicants and select personnel; ensure appropriate training is provided; delegate authority and responsibility to staff by defining guidelines to accomplish specific assignments; provide counseling, guidance, and motivation; initiate or recommend disciplinary action; establish work performance standards and evaluate performance.

Represent the division in the community to recognize and respond to community needs and concerns; serve as a member of community, private, and public boards; coordinate efforts with various service providers, government officials, professionals, and parents to resolve issues of mutual concern; respond to requests for information from interested parties such as the media, legislators, attorneys, government officials and the general public; respond to client problems and concerns.

Manage financial resources and facilities to ensure efficient operations and compliance with budgetary limitations; develop and submit budget recommendations to division administrators; monitor expenditures; locate, plan and organize office space; establish appropriate safety, security, and emergency measures; arrange for office maintenance and repairs.

Perform related duties as assigned.

Under general direction, incumbents exercise direct control over the implementation and provision of social services for a major program such as Medicaid or child welfare services in an assigned region. Services provided by subordinate staff and first-line supervisors are complex and involve significant health and safety issues for clients, and therefore, require professional licensure as a social worker or registered nurse.

Typical work elements involve interpretation and assessment of conflicting situations. Assigned work involves the resolution of difficult, complex, or sensitive problems through the interpretation of policies and procedures.

Managers at this level must have knowledge of management and supervisory principles and practices sufficient to determine duties and responsibilities of subordinate supervisory and professional staff; organize work units; and develop work plans, goals, and objectives. Incumbents coordinate the activities of subordinate supervisors and professional work units; supervise and evaluate the performance of supervisors and professional staff; implement corrective action and discipline; and ensure compliance with standards of quality, quantity, timeliness and cost in accordance with federal regulations and State laws.

This level in the series may also be used for positions that have statewide management responsibility for a large program serving a broad-based population. Services are provided by paraprofessional staff who are located in multiple locations and who report to the manager through lower level managers and/or first-line supervisors. Incumbents are responsible for ensuring service goals and objectives are met; proper implementation of new or revised policies, procedures, and requirements; provision of services in a consistent, efficient, and effective manner; and the effective use of human and financial resources.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of:

• methods and techniques of efficient administration of a large, multi-program office.

Working knowledge of:

• principles and practices of management and supervision
• federal and State laws and regulations governing social and health care services
• quality management principles
• effective change management
• effective management practices including budget development, resource allocation and personnel administration

Ability to:

• review and analyze legislative documents and correspondence
• sell or promote ideas, programs, policies, and procedures to staff, administration, legal entities, and the public
• formulate policies, program decisions, contracts and staffing
• coordinate the work of a number of diverse work units using leadership, communication and negotiation skills
• define cause and effect relationships in areas of program compliance
• develop and manage a complex budget