Social Services Director

The Alden Network; Rockford (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network seeks a Social Service Director to lead the Social Service Department within the facility, ensuring compliance with federal, state and local LTC standards. You will manage assessments, care planning, and resident advocacy while coordinating with families, staff, and community agencies.

You will supervise social service staff, participate in quality initiatives, and drive effective discharge planning and IDT collaboration to enhance resident well-being.

Qualifications

• Bachelor’s Degree in a Human Service field; licensure in human services preferred.
• One year experience in the social service realm of healthcare.
• Knowledge of Federal and State LTC Social Service regulations and interpretation.
• Ability to engage with residents, families, staff and community agencies.
• Strong reading/writing/speaking English; capable of concise clinical reports.
• Independent decision-making with professional discretion.
• Ability to lead and work harmoniously with others.
• Willingness to accept supervision and in-service training.
• Confidential data handling and professional ethics.
• Marketing the Alden’s Social Services Program to the community and professionals.
• Desire to work with diverse populations in long/short-term care.

Responsibilities

• Welcome new admissions and establish a trusting therapeutic relationship.
• Assess and document residents’ feelings about LTC placement and changes.
• Develop person-centered social service plans based on detailed resident data.
• Document interactions and advocate for residents per state standards.
• Plan care with IDT and contribute to the resident care plan.
• Contribute to discharge planning with interdisciplinary input.
• Schedule supportive visits and write progress notes on changes.
• Provide counseling and behavioral programming support to residents.
• Act as liaison between residents, families, facility, and community agencies.
• Maintain records, participate in quality improvement and safety committees.
• Supervise, educate, counsel social service staff; provide ongoing assessments.
• Complete initial/social service assessments, MDS/CAAs, and care planning.
• Enter initial assessments within 48–72 hours and re-evaluate periodically.
• Address behavioral incidents with proactive documentation and follow-up.
• Perform related duties as assigned.

Skills

Leadership

Community marketing

Regulatory knowledge

Staff supervision

Communication skills

Decision making

Education

Bachelor’s Degree in Human Services

Job description

TITLE: Social Service Director

REPORTS TO: Administrator

I. JOB SUMMARY

Responsible for performing assigned social work duties and responsibilities within the facility. Plan, develop, organize, oversee and run the overall operation of the Social Service Department in accordance with current Alden policies and procedures, federal, state and local standards, guidelines and regulations.

II. QUALIFICATIONS

A. Bachelor’s Degree in a Human Service field (social work, sociology, psychology, gerontology, etc.). Licensure in human service field preferred.

B. One year experience in working in the social service realm of the healthcare field.

C. Current knowledge of Federal and State Long-Term Care (LTC) Social Service regulations and/or ability to understand and interpret.

D. Demonstrate skills and ability in working with and understanding the needs of the residents, families, other staff members and personnel from community agencies.

E. Must be able to read, write, and speak the English language in an understandable manner. The ability to produce concise, meaningful, clinical written reports, assessments, documentation and care planning initiatives and articulate the social/psychological needs of the residents.

F. Must possess the ability to make independent decisions when circumstances warrant such action that are in the best interest of the residents, staff and families. Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel and the general public in a professional manor.

G. Must possess leadership ability and a willingness to work harmoniously with other personnel.

H. The ability to accept and utilize professional supervision, consultation and in-service training/educational opportunities.

I. Must demonstrate the ability to handle confidential data with professional discretion.

J. Have experience and qualified marketing skills to effectively express the Alden’s Social Services Program to the community, other health professionals, outside professional organizations, senior services, government agencies, and any other provider or professional in the community.

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K. Must have the sincere desire to work with a variety of populations that require long-term or short-term care.

L. Possess a knowledge and ability to apply that knowledge to deal effectively with this population

M. Possess the ability to guide and direct staff in therapeutic approaches effective with the dementia and behavioral population, as well as residents with mental health issues, on an-ongoing basis, if applicable.

N. Possess the qualities of empathy, compassion, understanding, enthusiasm, and humor in order to effectively interact with residents, families, and staff.

O. Willingness to be flexible regarding working hours in order to ensure quality of care.

P. Understand and be able to manage emotional needs of yourself and your staff.

III. PHYSICAL REQUIREMENTS

A. Must be able to move intermittently throughout the workday.

B. Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.

C. Must function independently, have flexibility, personal integrity and the ability to work effectively with the residents, family members, personnel and support agencies.

D. Must be in good general health and demonstrate emotional stability.

E. Must be able to cope with the mental and emotional stress of the position.

F. Must be able to relate to and work with (physically/mentally) ill, disabled, elderly, emotionally upset and at times hostile people.

G. Must be free of physical limitation.

H. May be required to lift equipment, supplies and occasionally move furniture.

I. Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to HIV, AIDS, and Hepatitis B virus.

IV. ESSENTIAL FUNCTIONS

A. Be available to welcome new admission residents, provide support and initiate a trusting/therapeutic relationship.

B. Must be able to clearly assess and document residents’ identified feelings about LTC placement (short/long-term), emotional, mental, environmental changes or physical limitations verbalized by resident (or family), which includes any observed non-verbal communications.

C. Become knowledgeable of each individual resident’s background, cultural, life history, disease and medical care needs in detail to ensure an appropriate person-centered social service plan.

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D. Document interaction with and in-between resident and/or family in the assessment, care plan and/or social services notes in support of resident advocacy as required by the State standards of practice.

E. Prepare a plan of care for treatment with the Interdisciplinary Team (IDT) based on the Comprehensive Assessment for each resident. Contribute as an integral member of the IDT on a continual basis and at the Resident Care Plan Conferences. This also involves documenting the social/emotional/mental needs related to the resident’s illness/disability, adjustment to placement, cognitive, emotional/mental (mood), psychosocial functioning and the absence/presence of any behaviors (verbal/nonverbal) within the supportive network, and his/her response to the treatment/rehabilitation/need for placement according to each individual residents’ case. Based upon these, the SSD will make specific recommendations to assist in the resident’s overall care and genuine well-being within the care plan for the best IDT approach.

F. Initiate, facilitate, and/or participate in the written discharge plan which states the resident’s specific need to be in the facility or if the resident is expected to be able to function in a more independent setting. The discharge plan should include consultation with other disciplines, the family and of course the resident.

G. Make supportive visits to residents, writing progress notes at least quarterly, earlier when there is a notable change in condition.

H. Provide good rapport through active listening with residents who express the need to talk and must be available to provide supportive counseling and behavioral intervention/programming as identified through oneself and/or community programming. Must assist the resident to participate in individual and/or group programs and to utilize these programs to full advantage when offered in order to empower residents for better quality of life.

I. SSD must act as resident advocate, as well as a liaison between the resident and his/her family, the facility and community agencies.

J. Maintain adequate record system for obtaining, recording and filing of social service information. Participate in the development, maintenance and implementation of the facility’s Quality Improvement Programs. K. Participate in the facility safety committee, as assigned.

L. Supervise, educate, counsel and discipline social service staff, as needed.

M. Conduct, oversee, and complete initial and all on-going assessments and MDS, CAAs and care planning initiatives, including but not limited to social, medical, cognitive, physical, neuro-psychological, behavioral, communication abilities and spiritual needs (in conjunction with/at the lead of the Activity Department), amongst others as it relates to individual social service needs.

N. Entering an initial assessment note in the social service section of the chart within 48 – 72 hours of admission, completing assigned sections of the MDS and CAAs, and completing the comprehensive set of social service assessments to be completed within 14 days of admission, re-evaluation of the resident on a

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quarterly basis (sooner when a significant change/behavioral incident occurs), and a comprehensive re-evaluation annually.

O. Assessment, intervene, document and follow-up with all behavioral incidents, as necessary.

P. Complete all required documentation.

Q. Perform other related duties as assigned.

GENERAL BENEFITS:

• Paid Holidays

• Paid Sick Time

• Paid Time Off

• Retirement / Pension Plan

• Health Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance