Social Services Designee

Monarch; Minneapolis (MN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

UKG Wallet - get paid the next day!

Free Single Medical Insurance

Loan reimbursement.

Scholarship Opportunities

Paid Time Off - Vacation Time

401 (k) with annual contribution match

Referral bonuses

Career path to other positions within 

Job summary

Monarch Healthcare Management is seeking a Social Services Designee in Minnesota to support residents and families through admissions and discharge processes. You will identify psychosocial needs, participate in care planning, and coordinate with the interdisciplinary team to enhance residents’ quality of life.

You will liaise with residents, families, and staff, ensuring compliance with policies and maintaining documentation.

Qualifications

• Demonstrated ability to support residents and families.
• Experience coordinating admissions and care planning.
• Strong communication with interdisciplinary teams.

Responsibilities

• Admission and discharge coordination: manage referrals, screenings, paperwork, and discharge plans.
• Resident and family support: provide guidance and emotional support during transitions and adjustment.
• Communication and liaison: connect residents, families, staff, and community agencies; relay changes and coordinate care.
• Care planning participation: complete social assessments and contribute to interdisciplinary care plans.
• Professional conduct: maintain professional relationships, adhere to policies and confidentiality.
• Facility compliance and education: support QAPI initiatives and maintain accurate records.

Skills

Communication skills

Organization

Leadership

Interpersonal skills

Job description

Monarch Healthcare Management Benefits Include:

• UKG Wallet - get paid the next day!




• Free Single Medical Insurance




• Loan reimbursement.




• Scholarship Opportunities




• Paid Time Off - Vacation Time




• 401 (k) with annual contribution match




• Referral bonuses




• Career path to other positions within our growing company!

Social Services Designee

Position summary

The Social Services Designee interacts with the residents, families, visitors, other facility staff, and community agencies during the admission and discharge process. They are responsible to market the services we provide and establish relationships with all referral sources. They clarify a range of legal documents for residents and families as well. As a member of the interdisciplinary care planning team, the Social Service position identifies the psychosocial strengths and needs of each resident, assists in developing an individualized plan of care, and provides medically related social services to help the resident attain or maintain the highest level of functioning possible.

Responsibilities

• Admission and Discharge Coordination
  Manages the full admission process, including referrals, pre-admission screenings, paperwork, and financial applications; develops and documents ongoing discharge plans and coordinates home health or equipment needs.




• Resident and Family Support
  Provides emotional support, guidance, and information to residents and families, assists with adjustment to facility placement, grieving, and advanced directives, and addresses psychosocial needs.




• Communication and Liaison
  Acts as a link between residents, families, staff, and community agencies; communicates changes such as room assignments and coordinates care with appropriate personnel.




• Care Planning Participation
  Completes social assessments, PHq-9, BIMs, MDS, and care plan documentation; participates in interdisciplinary care planning and patient care conferences to ensure psychosocial and behavioral needs are addressed.




• Professional Conduct and Relationship Management
  Maintains courteous, cooperative, and professional relationships with residents, families, staff, and visitors; adheres to dress code, confidentiality, and facility policies.




• Facility Compliance and Education
  Promotes QAPI initiatives, maintains accurate departmental records, follows Abuse Prohibition Plan and regulatory requirements, attends continuing education, and keeps current on policies, procedures, and Residents' Bill of Rights.

Qualifications

• Must recognize and understand the psychosocial and emotional needs of residents.




• Must have strong skills in communication, organization, management, and leadership




• Must be able to perform essential functions of the position with or without reasonable accommodation.




• Experience in healthcare, skilled nursing facility or assisted living community

About Monarch:

Monarch Healthcare Management is a mission-driven company that is changing the way short-term rehabilitation and long-term care are delivered. Our employees embody our motto, Where CARE and CUSTOMER SERVICE Come Together, by always putting the needs of residents and families first across Monarch's network of 60+ skilled nursing and assisted living facilities in Minnesota.

Partnering with higher research institutes and international tech companies, Monarch has been nationally recognized for its innovation in the care of our residents, making a meaningful impact on their quality of life and interactions.

We value our employees and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, fun perks, career development opportunities, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.