Social Services Coordinator

Brookdale; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages forHourly

Optional voluntary benefits including 

ID theft protection

Pet insurance

Paid Time Off

Paid holidays

Company provided life insurance

Adoption benefit

Disability (short and long term)

Flexible Spending Accounts

Health Savings Account

Optional life and dependent life ins

Voluntary benefits including accident,

critical illness and hospital indemniy

Tuition reimbursement

Job summary

Brookdale seeks a Social Services professional to identify and address residents’ psychosocial needs in coordination with clinical teams at Brookdale Westlake Hills. You will engage with residents and families, plan services, and assist with financial resources such as Medicare/Medicaid.

The role requires a Bachelor’s in Social Work or related field and at least one year of supervised healthcare experience.

Qualifications

• Bachelor's Degree in Social Work or Human Service field; minimum of one year supervised healthcare experience with the elderly.
• Certifications/licenses: None required.
• Decision making: Applies guidelines and uses sound judgment to solve moderately complex problems.
• Knowledge and Skills: Broad understanding of social work and organizational processes.

Responsibilities

• Identifies residents' psychosocial needs and coordinates social services with administration, medical, and nursing staff.
• Interview residents and families; provide consultation to staff and external agencies to address resident needs.
• Explain Medicare/Medicaid and other financial assistance options; participate in community planning for resident services.
• Plan and discharge residents; develop and implement social care plans and resident assessments.
• Maintain records of outside referrals and communicate care plans to residents, families, and staff.

Education

Bachelor's Degree in Social Work or Human Service field

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Brookdale Westlake Hills was the recipient of the 2023 Bronze Award from the American Healthcare Association. This is a National Quality Award received by only 4% of Skilled Nursing Facilities in the United States! We were also a 2023-2024 recipient of Best of US News!

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Ensures the resident's psychosocial concrete needs are identified and met in accordance with federal, state and Brookdale requirements.
• Meets with administration, medical and nursing staff, and other related departments in planning social services, as directed. Involves the resident/family in planning social service programs when possible.
• Interviews residents/families as necessary and in a private setting. Obtains information concerning the resident's personal and family problems, past illnesses, etc. Provides consultation to members of our staff, community agencies, etc., in efforts to solve the needs and problems of the resident through the development of social service programs.
• Provides information to resident/families as to Medicare/Medicaid, and other financial assistance programs available to the resident. Participates in community planning related to the interests of the facility and the services and needs of the resident and family.
• Plans resident's discharge.
• Develops and implements social care plans and resident assessments.
• Maintains records of outside referrals.
• Communicates needs and plan of care to resident, families, responsible parties, and appropriate staff.
• Assists in coordinating resident's financial affairs.
• Assists with coordination of resident room moves.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

Bachelor's Degree in Social Work or Human Service field is required. Minimum of one (1) year of supervised work experience in a health care setting working directly with individuals, preferably the elderly.

Certifications, Licenses, And Other Special Requirements

None

Management/Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge And Skills

Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.

Physical Demands and Working Conditions

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Use hands and fingers to handle or feel
• On-Call on an as needed basis
• Reach with hands and arms
• Possible exposure to communicable diseases and infections
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Requires Travel: Occasionally
• Vision

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.