SOCIAL SERVICES ASSISTANT

State of Arkansas; Fordyce (AR); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas, Department of Human Services, is seeking a Social Services Assistant to support families involved with DCFS. The role provides transportation assistance, supervises family time, and engages with children and caregivers to promote safety, stability and well-being.

The position requires frequent in-state travel and flexibility to meet mornings, evenings and weekend needs. You must be able to lift 50 pounds and handle records with confidentiality while coordinating referrals

Qualifications

• Minimum of six months of work experience in human services or public service.
• Background check and maltreatment registry checks required.

Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Skills

Strong organizational abilities

Excellent customer service

Confidentiality handling

Job description

Position Number: 22100590 County: Dallas Posting End Date: October 1, 2026

Social Services Assistants play an important role in supporting children and families involved with the Division of Children and Family Services (DCFS). This position provides direct support to families through transportation assistance, supervision of family time, and engagement with children and caregivers to help support safety, stability, and well-being.

Frequent in-state travel required

- and this job will require mornings, evenings and weekends because flexibility to meet the needs of the family is a must.

This position requires flexibility to meet the needs of children and families, including frequent in-state travel and availability during mornings, evenings, and weekends as needed. Social Services Assistants must be able to lift 50 pounds, safely supervise and transport children of various ages, and support families through positive communication, professionalism, and dependable service delivery.

Preferred Qualifications

• Ability to work with all ages of children and adult clients including but limited to engagement on parenting and basic life skills, time management, strong communication and organization is preferred.
• Ability to work independently and collaborate with different community partners, agency staff and the families we serve.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

• Job Series: Social Services Programs - Career Path
• Classification: Social Services Assistant
• Class Code: SSP10P
• Pay Grade: SGS02
• Salary Range: $35,610 - $52,703

Job Summary

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Knowledge And Skills

• Strong organizational and administrative abilities.
• Excellent customer service and communication skills.
• Ability to handle sensitive information with confidentiality.

Minimum Qualifications

• Minimum of six months of work experience in human services programs or public service.
• Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.