SOCIAL SERVICES ASSISTANT

State of Arkansas; El Dorado (AR); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Employee benefits

Job summary

State of Arkansas is seeking a Social Services Assistant to support social workers, case managers, and clients. You will perform intake, referrals, and client services while maintaining confidential records and coordinating services to ensure safe and effective outcomes.

The role requires early mornings, evenings, and weekends as needed, plus the ability to lift up to 50 pounds and transport children, working within the Department of Human Services to help Arkansans.

Qualifications

• Six months of work experience in human services or public service.
• Background check and child/adult maltreatment registry check required.
• In-state travel required; mornings, evenings and weekends may be needed.
• Must be able to lift up to 50 pounds and safely supervise/transport children.

Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Skills

Organizational skills

Administrative skills

Customer service

Communication

Confidentiality

Job description

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Position Number: 22103020
County: Union
Posting End Date: September 14, 2026

Social Services Assistants play an important role in supporting children and families involved with the Division of Children and Family Services (DCFS). This position provides direct support to families through transportation assistance, supervision of family time, and engagement with children and caregivers to help support safety, stability, and well-being.

Frequent in-state travel required – and this job will require mornings, evenings and weekends because flexibility to meet the needs of the family is a must. This position requires flexibility to meet the needs of children and families, including frequent in-state travel and availability during mornings, evenings, and weekends as needed. Social Services Assistants must be able to lift 50 pounds, safely supervise and transport children of various ages, and support families through positive communication, professionalism, and dependable service delivery.

Preferred Qualifications:

Ability to work with all ages of children and adult clients including but limited to engagement on parenting and basic life skills, time management, strong communication and organization is preferred. Ability to work independently and collaborate with different community partners, agency staff and the families we serve.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Classification: Social Services Assistant

Class Code: SSP10P

Pay Grade: SGS02

Salary Range: $35,610 - $52,703

Job Summary

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities

Assist in client intake and service referrals.Provide basic counseling and resource navigation.Maintain accurate records and case documentation.Support community outreach and public education initiatives.Coordinate scheduling and follow-ups for client services.

Knowledge and Skills

Strong organizational and administrative abilities.Excellent customer service and communication skills.Ability to handle sensitive information with confidentiality.

Minimum Qualifications

Minimum of six months of work experience in human services programs or public service. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.