Social Services Analyst 1-3 (Region 7: Caddo & Surrounding Parishes)

LDH-Medical Vendor Administration; Louisiana (MO); On-site; USD 47,067,000 - 60,967,000; Full time

Job summary

Louisiana Department of Health seeks Social Services Analyst 1-3 to assess eligibility for Economic Stability programs, guide clients, and document case activity. The role covers Region 7: Caddo, Claiborne, DeSoto, Natchitoches, Red River, Webster, with potential probationary or promotional appointments.

Candidates should have 3 years in social services or 6 years in any field, or a bachelor’s degree; experience substitutions are allowed per policy. Strong ethics and client focus are essential.

Qualifications

• Three years of experience in social services; OR six years of full-time experience in any field; OR a bachelor's degree.
• Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• The official job specifications for this role, as defined by the State Civil Service, can be found here.

Responsibilities

• Determine Eligibility for Economic Stability Programs by gathering, analyzing, and documenting client information and applying laws and policies.
• Provide Quality Customer Service and Program Guidance by explaining rules, making referrals, and delivering services without bias.
• Manage and Document Caseloads and Case Activity by completing forms, recording findings, and monitoring progress for timeliness and compliance.
• Serve as Lead Analyst and Mentor by training staff, interpreting policies, and assisting with corrective actions.
• Support Supervisory and Operative Functions by evaluating processes, generating reports, and rebalancing workloads.
• Ensure Quality Control and Compliance by reviewing samples and enforcing state and federal policies.
• Provide Training, Representation, and Community Engagement through policy training and participation in community forums.

Skills

Accepting Direction

Communicating Effectively

Demonstrating Accountability

Following Policies and Procedures

Ethics and Integrity

Professionalism

Learning Actively

Education

Bachelor's degree

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This announcement will be filled in the following parishes.

REGION 7: Caddo, Claiborne, DeSoto, Natchitoches, Red River, Webster

Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1-3, you’ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You’ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Communicating Effectively:The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Determine Eligibility for Economic Stability Programs Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering, analyzing, and documenting client information; interpret and apply complex federal, state, and local laws, regulations, and agency policies while maintaining a reduced caseload compared to lower-level SSAs.
• Provide Quality Customer Service and Program Guidance Assess customer needs, explain program rules and procedures, make appropriate referrals, and deliver services respectfully, consistently, and without bias, while demonstrating cultural sensitivity.
• Manage and Document Caseloads and Case Activity Manage assigned caseloads by completing required forms, recording findings, documenting case activity and correspondence, and monitoring case development to ensure accuracy, timeliness, and compliance.
• Serve as Lead Analyst and Mentor Train, mentor, and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies, review cases for accuracy, and assist with corrective actions and performance development.
• Support Supervisory and Operative Functions Assist the supervisor in evaluating program processes, completing reports, reassigning caseloads to balance workload, responding to urgent State Office requests, and performing functional supervisory duties in the supervisor’s absence.
• Ensure Quality Control and Compliance Review statistical samples of cases for completeness and accuracy, monitor quality control findings, assist in developing corrective procedures, and ensure compliance with state and federal rules, regulations, and policies.
• Provide Training, Representation, and Community Engagement Conduct policy training for staff, represent the agency in appeals, hearings, presentations, and community forums, serve as a resource to community partners, and participate in formal training and professional development activities.

Position-Specific Details

Location: Medical Vendor Administration / Economic Stability / Region 7: Caddo, Claiborne, DeSoto, Natchitoches, Red River, Webster

Appointment Type: This position may be filled as aProbationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months)

Position Number(s): Multiple positions

Career Progression: This position may be filled as a Social Services Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series

Compensation: The salary range listed for this position reflects the minimum and maximum allowable pay range and is not the anticipated starting salary. New hires will typically be appointed at the Special Entrance Rate (SER) listed below, based on qualifications and experience. Higher salaries may only be considered for applicants with prior State of Louisiana classified service, in accordance with Civil Service pay rules.

This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

Social Services Analyst 1 - $16.42 hr / $1,313.60 bi-weekly

Social Services Analyst 2 - $17.56 hr / $1,404.80 bi-weekly

Social Services Analyst 3 - $21.27 hr / $1,701.60 bi-weekly

Contact Information

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.