SOCIAL SERVICE TECHNICIAN I

Paycom - ATS; Virginia (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Gateway CSB in the United States seeks a compassionate direct care specialist to support individuals in community-based and residential behavioral health settings. You will assist with daily living, participate in treatment planning, and help clients achieve personal goals.

This role emphasizes teamwork, documentation, transportation support, and engagement in prevocational and employment readiness activities to promote independence and recovery.

Qualifications

• One year of social/direct care experience in a human services setting.
• Associate degree in a related field.
• Valid driver’s license (or equivalent).

Responsibilities

• Direct care and supervision of consumers.
• Daily living skills instruction and support.
• Prevocational and employment readiness training.
• Community access and integration activities.
• Documentation and service record maintenance.
• Treatment team participation and service coordination.

Skills

Communication

Accountability

Teamwork

Flexibility

Problem-solving

Education

Associate degree in related field

Tools

Electronic documentation systems

Job description

Job Summary:Assists with daily living activities, vocational training, community integration, and service plan implementation in community-based and residential behavioral health settings. Provides instruction, supervision, life skills training, employment readiness support, transportation, and recovery-oriented services to individuals receiving behavioral health services. Works closely with treatment team members to assist individuals in achieving individualized goals and improving functioning, independence, and quality of life.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Consumer Care and Skill DevelopmentEnsures consumers receive services that address identified needs, goals, and objectives.Meets established productivity expectations for direct service delivery.Provides instruction and support regarding daily living, social, community, and vocational skills.Observes and monitors consumer behavior and progress.Provides guidance regarding daily decision-making and problem-solving.Assists in development and implementation of Individual Service Plans and treatment plans.Participates in treatment team meetings and case reviews.Provides support, coaching, and skill-building activities designed to enhance independence and recovery.Employment and Prevocational TrainingProvides prevocational and employment readiness training in designated work settings.Supervises and trains consumers participating in Community Access Group activities and work-related services.Ensures vocational activities support consumer ISP goals and objectives.Tracks and maintains accurate records of vocational activities, productivity, and outcomes.Ensures consumer work time and compensation records are accurate and complete.Promotes development of work-related skills, responsibility, and community participation.Transportation and Community IntegrationOperates agency vehicles to transport consumers to and from programs, appointments, community activities, and outings.Provides transportation for Community Access activities and other approved services.Ensures compliance with Department of Motor Vehicles regulations and agency transportation policies.Conducts required vehicle inspections and ensures assigned vehicles are maintained and cleaned appropriately.Promotes safe community integration and participation.Documentation and Record ManagementPrepares and maintains records of consumer progress and services provided.Ensures documentation accurately reflects goals, objectives, and consumer outcomes.Completes required reviews, annual documentation, and service records within required timelines.Documents services within 24 hours of service delivery.Ensures documentation supports services billed and complies with agency, payer, and regulatory standards.Provides supervisors with documentation when required for review and billing purposes.Maintains accurate records and reports significant changes in consumer condition or functioning.Required Knowledge & Skills:Knowledge of agency confidentiality policies and HIPAA requirements.Knowledge of individualized service plans and person-centered practices.Knowledge of behavioral health service delivery, documentation requirements, and treatment planning.Knowledge of state, federal, and local regulations governing behavioral health services.Knowledge of agency safety policies and risk management procedures.Knowledge of community resources and available support services.Ability to observe and monitor participant behavior and progress.Ability to assist and supervise participants with daily living and community integration activities.Ability to contribute to development and implementation of individualized plans.Ability to establish relationships with community employers and resources.Ability to prepare reports and maintain accurate documentation.Ability to participate as a member of interdisciplinary treatment teams.Ability to investigate concerns, address issues, and support resolution efforts.Ability to conduct recreational, educational, and vocational activities.Ability to communicate effectively both verbally and in writing.Ability to safely operate agency vehicles.Ability to conduct group and individual training activities.Ability to develop instructional materials and teaching aids.Primary Responsibilities, but not limited to:Direct care and supervision of consumers.Daily living skills instruction and support.Prevocational and employment readiness training.Community access and integration activities.Transportation and mobility support.Documentation and service record maintenance.Treatment team participation and service coordination.Behavioral observation and monitoring.Vocational training and productivity tracking.Implementation of person-centered services.Competencies:CommunicationAccountability/ResponsibilityCooperation/TeamworkCreative ThinkingCustomer ServiceDependabilityFlexibilityInitiativeAnalytical ThinkingJob KnowledgeJudgmentProfessionalismQuality/Quantity of WorkForward ThinkingGoal OrientedPersonal CredibilityLeadershipRequired Education & Experience:One (1) year of experience providing social or direct care services to individuals with special needs in a human services setting; ORAssociate degree in a related field; OROne (1) year of experience at the lower-level position or equivalent.Valid Georgia Driver’s License required.Upon appointment to the position, the employee assumes responsibility for meeting and maintaining all minimum qualification requirements, including applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training. Failure to maintain such requirements may affect eligibility to perform assigned duties.Supervisory Responsibilities:Clearly establishes and communicates goals and accountabilities.Monitors and evaluates performance.Provides effective feedback and coaching.Identifies development needs and supports employee growth and advancement.Develops innovative approaches to improve programs and service delivery.Communicates regularly regarding expectations, goals, and outcomes.Initiates corrective action when performance standards are not achieved.Conducts employee evaluations and provides constructive feedback.Recognizes accomplishments and promotes employee engagement.Supports employee training and professional development initiatives.Work Environment:This position operates in community-based, vocational, residential, and office environments. The role routinely utilizes computers, telephones, electronic documentation systems, and standard office equipment. Moderate travel between Gateway locations and throughout the community is required.Physical Demands:Frequently walks, sits, stands, and kneels.Occasionally climbs, balances, bends, and stoops.Frequently lifts and/or moves up to 15 pounds.Must have the ability to sit for extended periods while working at a computer.Frequently utilizes fine hand-eye coordination, hearing, and visual acuity.Must be able to travel between Gateway sites and community locations.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Gateway CSB promotes a drug-free and alcohol-free work environment through mandatory pre-employment drug testing.Terms & Conditions:Reports to work when scheduled and begins and ends work as expected.Reports anticipated tardiness or absence to the supervisor.Observes policies regarding meal and break periods.Uses work time appropriately and efficiently.Requests and utilizes leave appropriately.Maintains a professional appearance in accordance with site dress code requirements.Observes health, safety, and sanitation policies.Performs work according to all applicable rules, regulations, policies, and guidelines.Ensures licensure and certification are current and active without suspension or revocation throughout employment.Ensures compliance with required training, including new employee orientation.Does not engage in activities other than official business during work hours.Does not report to work under the influence of alcohol or drugs.Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23.May be required to remain at or return to work during agency incidents or emergencies and may work non-traditional schedules as necessary to support agency operations.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.