Social Service Supervisor II

Urban Pathways, Inc.; New York (NY); Hybrid; USD 57,000 - 77,000; Full time

Benefits offered by this job

Healthcare Coverage

Retirement Savings

Paid Time Off

Professional Development

Flexible Work Arrangements

Wellness Programs

EAP

Employee Recognition

Job summary

Urban Pathways, Inc. in New York, NY, is seeking a Social Services Supervisor to oversee clinical and case management operations. You will supervise staff, coordinate housing-related tasks, and ensure compliance with policy and funding guidelines.

The role requires a master’s degree in a clinical field (MSW preferred) with 2+ years of supervisory experience; LCSW is a plus. You’ll work in a hybrid setting and support vulnerable populations served by Urban Pathways.

Qualifications

• Master's degree in a clinical field required; MSW preferred.
• Minimum two years' clinical and supervisory experience preferred.
• Professional license (LCSW) preferred.
• Experience with homeless and mentally-ill population preferred.

Responsibilities

• Oversee clinical and case management functions of the Social Service Department.
• Provide leadership and supervision to social service team members.
• Conduct probationary and annual performance reviews for staff.
• Coordinate housing-related tasks and community resources.
• Ensure documentation accuracy and regulatory compliance.
• Maintain on-call support for emergency needs 24/7.

Skills

Written communication

Verbal communication

Interpersonal skills

Teambuilding & coaching

Problem-solving

Microsoft Office

Education

Master's degree in clinical field

MSW preferred

Professional license (LCSW) preferred

Tools

Microsoft Office

Job description

Regular Full Time Olivieri Drop In Center, New York, NY, US

Salary Range: $57,351.08 To $77,424.00 Annually

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City's most vulnerable residents, people on the streets or in areas unfit for human habitation, "lighting the path home, one person at a time". Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Summary

Reporting to the Director of Social Services or Program Director, the Social Services Supervisor oversees the clinical and case management functions of the Social Service Department, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures.

Responsibilities

Program/Facilities

• Supervises day to day operations and clinical staff in the absence of the Director of Social Services / Program Director.
• Supervises and provides leadership and training to social service team members.
• Provides administrative and programmatic supervision to case management staff.
• Conducts probationary and annual performance reviews for staff.
• Assesses, trains and coaches case managers on work assignments and community resources.
• Provides support and guidance to case managers in the execution of all housing related tasks.
• Meets individually for weekly supervision with all direct reports.
• Supervises and facilitates screening and intake process for clients.
• Assigns cases to case managers and schedules work according to priority.
• Coordinates work and vacation schedule for social service staff
• Conducts case conferences, review cases and resolves client issues.
• Audits client records and ensures compliance with Urban Pathways, regulatory and funding agency requirements and guidelines.
• Assesses, trains and coaches case managers on work assignments and community resources.
• Documents incidents and distributes related notices within 24 hours.
• Monitors client medications, as required.
• Reviews service plans, progress notes, and other required client documentation to ensure comprehensiveness and compliance with Urban Pathways and regulatory agency requirements. Signs off all final documents prior to filing in client charts.
• Ensures case managers are adhering to the 360 Chart Audit on a monthly basis.
• Ensures housing documentation is completed in a timely manner for submission to housing providers.
• Manages caseload in the absence of the Case Manager.
• Completes the daily bed respite manifests as mandated by program.
• Is on call to address emergency needs on a twenty-four hour basis.

Administrative

• Completes and submits relevant reports and statistics in a timely manner.
• Supervises all incident reporting and other client activities to ensure proper documentation and data entry.
• Prepares staff schedules and monitor payroll.
• Supervises the AWARDS and CARES database to ensure accuracy of client information.
• Enters data, compile and submit reports in a timely manner.
• Prepares and submits daily CARES reporting.
• Ensures clients are closed out of the CARES.

Community Relations

• Develops and maintains relationships with community services and resources.
• Participates in external meetings with funding agency and housing providers.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates staff meetings, trainings, and supervisory sessions, as required.

Performs all other duties as assigned and as required.

Qualifications

Education and Experience

• Master's degree in a clinical field required. MSW preferred.
• Minimum two years' of clinical and supervisory experience preferred.
• Professional license (LCSW) preferred.
• Experience with homeless and mentally-ill population preferred.

Skills

• Strong written and verbal communication skills.
• Strong interpersonal skills and ability to work independently or in a team setting.
• Strong teambuilding and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and advanced knowledge of Microsoft office (e.g. Word, Outlook, Excel, etc.).

Other

• Required to work a flexible schedule including weekends, holidays and evenings.
• Valid driver's license with clean driving record a plus.

Physical Capabilities

• All programs require field work, home visits, client escorts, and use of public transportation.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.