Social Service Specialist III

Delaware LLC; Delaware; On-site; USD 42,000 - 62,000; Full time

Job summary

State of Delaware seeks a Social Service Specialist III to process Electronic Monitoring alerts, monitor computer systems supporting Probation and Parole operations, and respond to client problems by phone. Incumbents will also monitor and respond to radio communications.

This casual/seasonal role involves client assessment, documentation, referrals, and collaboration with community resources to meet client needs. No healthcare benefits are provided.

Qualifications

• Three years experience in health or human services support such as interviewing clients and assessing needs.
• Three years experience applying laws, rules, regulations, standards, policies and procedures.
• Six months experience making recommendations as part of a client service plan (e.g., clinical treatment, counseling).
• Six months experience in record keeping.
• Six months experience using an automated information system to enter, update, modify, delete, retrieve and report on data.

Responsibilities

• Interviews, assesses and advises clients to determine eligibility and needs.
• Documents, verifies, records and reports client information.
• Refers ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilizes social services and community resources to address identified needs.
• Maintains records of provided services and case files.
• Provides referral information and promotes agency public relations.

Skills

Interviews

Documentation

Referrals

Public relations

Resource coordination

Record keeping

Automated systems use

Job description

Summary Statement

Primary responsibility to process Electronic Monitoring alerts, monitor computer software systems in support of Probation and Parole operations and respond to client problems via telephone. Incumbents will also monitor and respond to radio communications.

Summary Statement

Primary responsibility to process Electronic Monitoring alerts, monitor computer software systems in support of Probation and Parole operations and respond to client problems via telephone. Incumbents will also monitor and respond to radio communications.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs. May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
• Documents, verifies, records and reports client information.
• Refers ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
• Maintains adequate records of provided services including case files and related material.
• Provides referral information to individual and general public, promotes effective public relations for agency.

Job Requirements

JOB REQUIREMENTS for Social Service Specialist III

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Three years experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. Upon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling [phone] or by visiting delawarerelay.com . You may also call [phone] or email [e-mail] for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling [phone] or by visiting delawarerelay.com . You may also call [phone] or email [e-mail] for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.