Social Service Representative

Veterans Health Administration; Salt Lake City (UT); Hybrid; USD 50,000 - 82,000; Full time

Job summary

The Veterans Health Administration in the United States is seeking a Social Service Representative to support Veterans through the NCCHV Crisis Hotline Program. The role involves handling inbound calls and web chats, connecting Veterans with local resources, and performing basic assessments during outreach.

Work is full-time, with a 24/7 call center operation and shifts including days, nights, weekends, and holidays. Telework may be authorized; specifics discussed during interview.

Qualifications

• Transcript must be submitted with your application.
• Only education or degrees recognized by the U.S. Department of Education from accredited institutions may be used.
• If using foreign education, submit a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Receives inbound calls and web chats from Veterans and families, and refers to VA resources.
• Performs basic suicide questionnaire and crisis assessment during calls.
• Researches and resolves issues by interpreting records and current information.
• Maintains comprehensive administrative records of calls and actions taken.
• Enters call information into a computer system and coordinates with clinicians.

Job description

• Department: Department of Veterans Affairs
• Location: Location Negotiable After Selection

The primary purpose of the position is to complete a basic suicide questionnaire followed by a homeless crisis questionnaire. The Incumbent will respond to questions, research, identify and resolve issues pertaining to the Veterans who need assistance through the VA National Call Center for Homeless Veterans (NCCHV) Crisis Hotline Program.

Key Responsibilities

Receives inbound telephone calls and Web Chats from Veterans, their families and/or legal representatives Assists Veterans and others by connecting them and/or referring them to local VA Resources, community non-profits or other social resources Determines appropriate action or identifies alternatives in resolving issues through in-depth research, interpretation and analysis of record information Prepares and maintains comprehensive administrative records of calls and specific actions taken Enters call information into a computer system Interacts with clinicians, patients and their family Completes a basic suicide assessment when Veterans call in Work Schedule: Full time, 40 hours per week/8 hours per shift.

This is a 24-hour, 7-day per week call center, to include days, nights, evenings, weekends, and holidays. The tour of duty is based on organizational needs and will be established after successful completion of the training. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This position is not authorized for Virtual Work.

Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description/PD#: Social Service Representative/PD03863A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $82007/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-16.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.