Social Media & Online Reputation Management Manager

Central Garden & Pet; Neptune City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Central Garden & Pet is seeking a Social Media & Online Reputation Management Manager to drive influencer marketing, organic social activity, and content creation across major brands. The role sits in the Digital Marketing/E-Commerce Team and focuses on protecting and growing brand reputation while engaging online communities.

Onsite at Neptune, NJ, five days a week, you’ll lead strategy and execution in a fast-moving environment.

Qualifications

• 5–7 years directly managing influencer campaigns and organic social accounts.
• 1+ year in customer service or reputation management roles.
• Experience with Sprout Social, Salesforce and related tools is a plus.
• Excellent grammar, writing and adaptive brand voice across channels.
• Strong analytics, ability to derive insights and optimize.

Responsibilities

• Develop and execute social media programs across influencer, organic and paid campaigns.
• Oversee online reputation management, responses and escalation plans.
• Lead content creation programs and manage a freelance content team.
• Monitor performance, report trends and adjust strategies accordingly.
• Collaborate with brands to maintain authentic voice and proactive engagement.

Skills

Influencer marketing

Organic social media

Content creation management

Community management

Brand ambassadors

Social advertising (Meta)

Social analytics

Tools

Sprout Social

Salesforce

Adobe Creative Suite

MS Office

Job description

Description

The Social Media & Online Reputation Management Manager is responsible for recommending and executing social media programs while protecting and maximizing our reputation across online channels. The position is focused on influencer marketing, organic social media, content creation management, community management, and brand ambassadors for theNylabone, Nubz, Cadet, Best Bully Sticks, Four Paws, Barkworthies, & Paw Love brands. The role is also responsible for online reputation management which includes development of a comprehensive strategy and implementation to engage online audiences. This should be done both reactively and proactively within an authentic brand voice to amplify our advocates, mitigate reputation risk and cultivate loyal consumers. This person will sit in the Digital Marketing/E-Commerce Team and will work to maintain our brand voice and messaging style, as well as escalation plans and feedback loops. This position requires the self-starter tenacity to research and experiment with current and developing trends and platforms. Given this rapidly changing environment, the ability to adapt is necessary to succeed in this role.

This position is an onsite position based out of our Neptune, NJ facility 5x a week.

Social Media Responsibilities:

• Cultivate a comprehensive social media strategy that is diversified for the social platforms within which we work and designed to increase social media followers and engagement
• Develop paid social (Meta) advertising campaigns and optimize toward designated goals
• Develop and manage social media calendars and posting on the brands' social media accounts including Instagram, Facebook, & Twitter
• Lead short- and long-form social media video strategy
• Review weekly and monthly reporting of performance versus benchmarks, using data to drive recommendations and decisions
• Test and learn with new social marketing initiatives to increase consumer engagement with our brands
• Develop and manage influencer marketing campaigns
• Manage a freelance content creation program that produces quality video and photo content for our digital and ecommerce channel
• Drive the evolution of our social media accounts through industry research, competitive analyses, and internal analysis.
• This includes plans for entering new social platforms or sunsetting platforms based on calculated impact to our social media growth & engagement

Online Reputation Management Responsibilities:

• Cultivate a comprehensive reputation management strategy
• Oversee the response to, and escalation of, online reviews across all retailer channels
• Report monthly on community reputation and trends regarding positive and negative consumer feedback
• Work with each of the brands to continuously maintain a list of FAQs and consumer responses
• Manage response program for crisis management in the event of a reputation risk
• Reduce negative reviews through personalization, identifying trends and implementing content adjustments

Ideal Candidate Attributes:

• 5-7 years directly managing influencer marketing campaigns and organic social media accounts
• 1+ years in Customer Service or Reputation Management role
• Experience with social media scheduling platforms. Experience with Sprout Social, Salesforce and supportive Reputation and Social tools a plus.
• Excellent grammar, writing and communication skills in different styles/tones
• Familiarity with native social media analytics and ability to draw insights and optimize
• An ability to bring brand identity to life through an authentic and consistent voice across multiple channels
• Advanced MS Office skills (Excel, PowerPoint, Word)
• Possess exceptional organizational and time management skills; self-starter; ability to project manage and prioritize work
• Experience working in a fast-paced environment and able to commit to and meet team deadlines
• Intellectual curiosity and thirst for innovation and success
• Strong interpersonal and relationship building skills, experience in dealing with multiple and diverse internal stakeholders, and interacting with business and technology partners
• Very Hands-On and \"Can Do\" attitude
• Experience with content creation and digital asset management is a plus
• Experience with Adobe Creative Suite preferred

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) is a leading consumer goods company in the pet and garden industries. Guided by the belief that home is central to life, the Company's purpose is to proudly nurture happy and healthy homes. For over 45 years, its innovative and trusted solutions have helped lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a diversified portfolio of market-leading brands including Amdro®, Aqueon®, Best Bully Sticks®, Cadet®, C&S®, Farnam®, Ferry-Morse®, Kaytee®, Nylabone®, Pennington®, Sevin® and Zoёcon®. With fiscal 2025 net sales of $3.1 billion, Central has strong manufacturing and logistics capabilities supported by a passionate, entrepreneurial growth culture. The Company is headquartered in Walnut Creek, California, and employs over 6,000 people, primarily across North America. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.