Social Media Content Moderator - Onsite

Teleperformance; Port Saint Lucie (FL); On-site; USD 19,286 - 30,307; Full time

Job summary

Teleperformance in Port St. Lucie, FL is seeking a Social Media Content Moderator to review user-generated content for compliance with community guidelines and escalate when needed. This on-site role requires vigilance with graphic images, videos, and text.

You will participate in ongoing training, apply client policies, and contribute insights to improve processes and product policy. The role emphasizes confidentiality, accuracy, and delivering a safe, respectful online environment for users.

Qualifications

• Ability to WORK ON SITE at Port St. Lucie, FL (not a work from home position).
• Experience navigating internet websites including social media and commercial websites.
• Comfortable reviewing internet content that may be deemed inappropriate and/or contain explicit material.
• Attention to detail.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to alwaysimplement correct policies
• Comply with the performance indicators or parameters defined by the specific client's operation
• Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in continuous training programs established by the company for optimal development in the role
• Comply with all the orders, instructions, procedures related and complementary to the role
• Able to moderate traumatic, sensitive and potentially offensive content
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Attention to detail

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Overview

This position will be located on-site in Port St. Lucie, Florida.

As a Social Media Content Moderator, you are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escal…

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Your Responsibilities

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to alwaysimplement correct policies
• Comply with the performance indicators or parameters defined by the specific client's operation
• Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in continuous training programs established by the company for optimal development in the role
• Comply with all the orders, instructions, procedures related and complementary to the role
• Able to moderate traumatic, sensitive and potentially offensive content
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• Abililty to WORK ON SITE at Port St. Lucie, FL (not a work from home position).
• Experience navigating internet websites including social media, commerical websites, etc.
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.
• Attention to detail.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.