Social Media & Content Creator

Neighborhood Health Association of Toledo, Inc.; Toledo (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Neighborhood Health Association (NHA) is seeking a Communications & Content Manager to shape and share the organization's story. You will lead social media, produce compelling content, and develop internal publications to inform, engage, and inspire stakeholders.

You will collaborate with leadership to strengthen brand identity, support communications initiatives, and ensure consistent messaging across channels.

Qualifications

• Bachelor's degree or equivalent professional experience in communications or a related field.
• Excellent writing, editing, and proofreading skills.
• Experience managing social media platforms and developing content strategies.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Proficiency with Microsoft Office and content creation tools.

Responsibilities

• Social Media Management: Develop and execute strategies across platforms; create, schedule, publish graphics, photography, video, and posts; monitor engagement; analyze analytics; maintain brand voice.
• Content Development: Write articles and features; interview staff and partners; highlight initiatives and impact; manage editorial calendars and publication timelines.
• Publications and Internal Communications: Produce newsletters, annual reports, and internal communications; assist with speeches and executive communications; ensure professionalism and alignment with goals.
• Brand and Strategic Communications: Support marketing, PR, and community engagement; collaborate with leadership on messaging for initiatives and events; maintain brand standards; identify opportunities to raise awareness.

Skills

Excellent writing

Social media management

Organizational skills

Editing/proofreading

Content strategy

Education

Bachelor's degree in Communications/Journalism/Marketing/Public Relations/English

Tools

Microsoft Office

Job description

General Function

The ideal candidate is an exceptional writer, skilled communicator, and organized project manager who can translate ideas, initiatives, and accomplishments into impactful content across multiple platforms. This position offers the opportunity to work closely with executive leadership and play a key role in strengthening our brand, reputation, and internal communications.

Position Overview

We are seeking a talented and creative Communications & Content Manager to help shape and share our organization's story. This individual will lead our social media presence, create compelling written and visual content, and develop internal publications that inform, engage, and inspire our stakeholders.

Key Responsibilities

Social Media Management

• Develop and execute social media strategies across multiple platforms.
• Create, schedule, and publish engaging content, including graphics, photography, video, and written posts.
• Monitor audience engagement and respond to comments and messages as appropriate.
• Track analytics and provide recommendations to increase reach, engagement, and visibility.
• Maintain a consistent organizational voice and brand identity.

Content Development

• Write compelling articles, stories, announcements, profiles, and feature content.
• Interview staff, community leaders, stakeholders, and partners to develop engaging content.
• Create content that highlights organizational initiatives, achievements, and impact.
• Manage editorial calendars and ensure timely publication of content.

Publications and Internal Communications

• Produce organizational newsletters, annual reports, and other internal publications.
• Develop employee communications and leadership messaging.
• Assist with speeches, presentations, correspondence, and executive communications.
• Ensure all communications are professional, accurate, and aligned with organizational goals.

Brand and Strategic Communications

• Support marketing, public relations, and community engagement efforts.
• Collaborate with leadership to develop messaging for key initiatives and events.
• Maintain brand standards across all communication channels.
• Identify opportunities to increase awareness and strengthen organizational reputation.

Qualifications

Required

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, English, or a related field, or equivalent professional experience.
• Excellent writing, editing, and proofreading skills.
• Experience managing social media platforms and developing content strategies.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Proficiency with Microsoft Office and content creation tools.

Preferred

• Experience with Canva, Adobe Creative Suite, or similar design platforms.
• Photography and video production/editing skills.
• Experience developing newsletters, magazines, annual reports, or other publications.
• Familiarity with social media analytics and scheduling tools.
• Experience working directly with executive leadership.

Characteristics of the Ideal Candidate

• Exceptional storyteller.
• Creative thinker with strong attention to detail.
• Self-starter who works independently and takes initiative.
• Strong interpersonal skills and ability to build relationships throughout the organization.
• Able to handle sensitive information with professionalism and discretion.
• Passionate about communicating an organization's mission, impact, and accomplishments

Who We Are

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.

Our Mission

Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one's own health regardless of the ability to pay.

Join Our Team

We are a drug free workplace, and an Equal Opportunity Employer