Social Listening Analyst

Athena Global Advisors

Philadelphia (Philadelphia County)

Hybrid

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental benefits

401K matching

Generous PTO policy

Substantial Parental Leave

Job summary

A marketing consultancy is seeking a Social Listening Analyst in Philadelphia to drive insights from social media analytics for local and international clients. This role involves monitoring digital content, presenting findings, and contributing to reports that inform client strategies. The ideal candidate is passionate about analytics, possesses strong communication skills, and has experience with social media listening tools. The position offers a hybrid work environment with competitive benefits.

Qualifications

Strong experience in digital and social media analytics.
Ability to derive insights from digital and social data.
Passion for analytics and problem-solving.

Responsibilities

Monitor and identify digital content to support crises communications.
Translate data into insightful stories for executives.
Present comprehensive analytics reports.

Skills

Digital and social media analytics

Data interpretation

Problem-solving

Communication skills

MS Excel

MS PowerPoint

Social media listening platforms

Education

Degree in marketing/data analytics/economics/business administration

Tools

Sprinklr

Brandwatch

Meltwater

Sprout Social

Job description

Base pay range

$60,000.00/yr - $65,000.00/yr

About Athena

Athena is a marketing consultancy where great ideas take flight. With a blend of strategic thinking, creative vision, and hands-on execution, we partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we've delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports.

Our people make Athena, Athena. They're what help set us apart from traditional ad agencies and consultancies. As a 2023 and 2024 Philadelphia Inquirer Top Workplace, we take pride in fostering a work environment where passion meets excellence. Our people are solutions-oriented individuals who eagerly roll up their sleeves to make work that works while sharing a couple of laughs along the way.

About The Position

Athena is looking for an ambitious self-starter to join the Optimization and Reporting team as a Social Listening Analyst.

The successful candidate will be responsible for executing and contributing to the expansion of social listening for local and international clients. This individual will drive real-time understanding of the issues impacting clients' businesses and brands and will lead comprehensive reports on the situations that arise.

As part of a growing team of Social Media Intelligence experts, the individual will work closely with the account leader and our clients to uncover new opportunities to deliver insights and enhance business strategy and customer experience. This role is an ideal fit for an individual who enjoys translating complex narratives into digestible communications that inform client action. We work in a spirited, fast-paced, and ever-changing environment and we are looking for someone who can hit the ground running.

Responsibilities

Monitoring and identifying digital content in real time to support crises comms efforts

Interpreting social and media data and determining trends within large amounts of social data, facts, and figures

Daily social listening and comprehensive analytics reports in support of clients' brand and business priorities

Analyzing competitive landscape and responses to key topics

Presenting findings and translating data into insightful stories for C-suite executives

Understanding and staying up-to-date with client brand priorities including announcements, events, public relations issues, and industry news

Proofing materials to ensure high quality and consistent output

Developing approaches to improve social listening efforts and automating processes

Effectively working as part of a team of social media experts

Contribute to reaching organizational goals by being flexible and working in a team environment

Potential to lead junior analysts in delivering breakthrough, actionable insights supporting brand intelligence and continuous improvement across the enterprise

Skills and experience you should have

Strong and demonstrable experience in digital and social media analytics or desire to learn

Ability to actively derive insights from digital and social data

Passion for analytics and problem-solving

Committed to going above and beyond for clients

Strong written, verbal, and online communication skills with an understanding of how to follow and incorporate consistent tone and simplify complex ideas

Experience developing executive presentations and understanding of large corporate environments

Excellent MS Excel and PowerPoint skills

Highly organized and strong attention to detail

Expertise and experience with social media and listening platforms (Sprinklr, Brandwatch, Meltwater, Sprout Social, etc.) including advanced Boolean knowledge preferred

Degree in an analytical or business-related subject such as marketing/market research, data analytics, economics, business administration, etc. or equivalent experience

It\'s a plus if you have

Experience with data visualization and dashboard design preferred

Benefits

Medical/Dental benefits including a 1K Health Reimbursement Account

Matching 401K

Generous PTO policy

Substantial Parental Leave Policy

Hybrid Work Environment

Candidates must be willing to work hybrid (3 days on-site) in our Philadelphia, PA office.

Your career path at Athena

This role is at the Analyst Level within Athena's career-path structure for the Optimization & Reporting Team. The team has the following levels for growth and development: Analyst → Sr. Analyst → Manager → Sr. Manager → Director → Sr. Director → Managing Director.

Athena is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040.

Seniority level