SOC Technician (Alyeska SOC)

Denali Universal Services; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Plan

Employee Assistance Program (EAP)

Job summary

Denali Universal Services in Anchorage seeks an SOC Technician to monitor CCTV, alarms, and access control, and to coordinate incident response.

The role serves as first line of defense, requires security experience, and rotates one week on/off; on-site in a highly technical control room with 24/7 operations.

Qualifications

• Strong written and verbal communication skills.
• Ability to remain alert and focused for extended periods.
• Ability to interact professionally with personnel at all levels and external agencies.
• Must pass pre-employment screens including drug test and background check.

Responsibilities

• Monitor security systems including CCTV, access control, alarms, and communications.
• Identify, assess, and respond to security alerts and incidents in real time.
• Dispatch security personnel or emergency services as needed.
• Maintain logs, incident reports, and shift documentation.
• Communicate effectively with on-site security teams and management.
• Follow established security procedures and escalation paths.
• Conduct routine system checks to ensure equipment is functioning properly.
• Assist investigations by reviewing footage and compiling reports.
• Maintain confidentiality of sensitive security information.

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Alarm Management

Job description

The Security Operations Center (SOC) Technician monitors and supports the safety and security of people, facilities, and assets by observing surveillance systems, responding to alarms, and coordinating incident response activities. Responsible for the technical management of access control systems. This role serves as the first line of defense, ensuring timely detection, documentation, and escalation of security-related events. Please note that this is NOT a Cyber SOC position.

The Security Operation Center (SOC) is in Anchorage, located with the Alyeska Operations Control Center (OCC) and is staffed 24 hours/day 7 days/week. The SOC is a highly technical work environment that uses specialized hardware/software, and radio/telephone/IP communications in support of the Trans-Alaska Pipeline System (TAPS). This position works a one week on / one week off rotational schedule.

REQUIRED QUALIFICATIONS

• High school diploma or GED
• Valid driver’s license
• One (1) year of TAPS security experience or equivalent in a Security Operations Center or IT Security field
• Ability to remain alert and focused for extended periods
• Ability to handle crisis situations at the client site, calmly and efficiently
• Ability to make sound decisions in high-pressure situations
• Strong written and verbal communication skills, with the ability to interact professionally and effectively with personnel at all levels, external agencies, and the public.
• Proficiency in electronic security management applications; including Microsoft Word, Excel, PowerPoint, Video and Data Transport Management, and Alarm Management
• Alaska Security Guard license or ability to obtain upon hire
• Upon hire, must complete the SOC Qualification Training Program
• Reliable access to a smartphone capable of running apps for scheduling, timekeeping (clocking in/out), shift communications, and time-off requests
• Must be able to pass pre-employment screens including drug test, criminal background check, and post-offer physical/fitness for duty evaluation.

PREFERRED QUALIFICATIONS

• Two (2) or more years of TAPS security experience
• Two (2) or more years in a Security Operations Center or IT Security field
• Two (2) years of experience as any officer (or above) with a municipal, state or federal law enforcement agency, military police unit, corrections or private security company within the past five years
• Extensive experience with CCTV, access control, and alarm management systems
• Willingness to be OC (pepper spray) certified
• Experience working in critical infrastructure, industrial, or remote environments

ESSENTIAL FUNCTIONS

• Monitor security systems including CCTV, access control, alarms, and communication systems
• Identify, assess, and respond to security alerts and incidents in real time
• Dispatch security personnel or emergency services as needed
• Maintain accurate logs, incident reports, and shift documentation
• Communicate effectively with on-site security teams, management, and external responders
• Follow established security procedures, protocols, and escalation paths
• Conduct routine system checks to ensure equipment is functioning properly
• Assist with investigations by reviewing footage and compiling reports
• Maintain confidentiality of sensitive security information

BENEFITS

Full-time regular employees have the opportunity to enroll in health insurance (medical, dental, and vision), life insurance, 401k Retirement Plan and other benefit options. Employees are provided access to our Employee Assistance Program (EAP).

WORKING ENVIRONMENT/ PHYSICAL DEMANDS

The majority of work is primarily performed in a control room environment. Incumbent will be required to work rotating shifts (day and night), weekends and holidays.

The employee’s work requires routine sitting, walking, standing, bending, and occasionally carrying items weighing up to 50 lbs. Ability to sit or stand for extended periods. Ability to visually monitor multiple screens simultaneously. Ability to respond quickly to emergencies. Candidate/incumbent will be required to successfully complete a post-offer pre-hire physical and fitness for duty test.

Denali Universal Services is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.