SOC Operator I: Real-Time Security & Incident Response

Northwestern Medicine; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Northwestern Medicine in Chicago seeks a SOC Operator I to safeguard patients, staff and facilities. This role supports 24/7 monitoring across cameras, access control and alarms, delivering prioritized incident analysis to the Security Operations Team.

You will receive, prioritize and dispatch responses; escalate critical events; and coordinate with law enforcement and emergency services. A HS diploma and IAHSS basics are required.

Qualifications

• HS diploma or GED required with IAHSS Basic exam within 90 days.
• Maintain IAHSS Basic certification; strong documentation skills.
• Excellent interpersonal and written communication for diverse audiences.
• Able to multitask and prioritize in a 24/7 security setting.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Receive and prioritize calls, emails, and alerts related to security incidents.
• Dispatch security personnel according to procedures and protocols.
• Monitor cameras, access control, and other security tech in real time.
• Respond to alarms and initiate appropriate procedures.
• Maintain clear communication with security staff and leadership.
• Record all incidents and actions in the incident management system.
• Coordinate with emergency services for timely response.
• Escalate high‑priority incidents to management as needed.
• Work with vendors to rectify hardware or software issues.

Skills

Interpersonal skills

Attention to detail

Multitasking

Writing skills

MS Office

Security tech

Physical endurance

Shift work

Problem solving

Education

High school diploma or GED

IAHSS Basic exam within 90 days

IAHSS Basic certification

Assoc/Bachelor's degree (preferred)

Valid driver's license (preferred)

Tools

MS Office

Access control systems

Surveillance cameras

Alarm systems

Job description

Northwestern Medicine in Chicago seeks a SOC Operator I to safeguard patients, staff and facilities. This role supports 24/7 monitoring across cameras, access control and alarms, delivering prioritized incident analysis to the Security Operations Team.

You will receive, prioritize and dispatch responses; escalate critical events; and coordinate with law enforcement and emergency services. A HS diploma and IAHSS basics are required.