SOC Operations Manager

Booz Allen; Arlington (VA); On-site; USD 99,000 - 225,000; Full time

Job summary

Booz Allen is seeking an SOC Operations Manager to lead 24/7 security monitoring, detection, response, and escalation for multiple environments, including on-premises, hybrid, and cloud. You will manage Tier 1–3 analysts, coordinate with cross-functional teams, and drive operational excellence across the SOC.

The role requires strong leadership, extensive SOC experience, and a Top Secret clearance. You will shape staffing plans, incident response, and metrics to sustain high service levels and

Qualifications

• 10+ years of cybersecurity experience in complex environments.
• 5+ years supporting SOCs, IR, or cyber defense operations.
• Experience managing SOC operations including workforce planning, shift management, and analyst supervision.

Responsibilities

• Serve as operational manager for the SOC and oversee staffing, scheduling, analyst performance, incident coordination, and reporting.
• Act as liaison for SOC operations, customer engagement, service delivery issues, and major incident escalations.
• Develop 24/7 staffing plans, shift rotations, and surge capabilities to ensure continuous coverage.
• Oversee Tier 1-3 analysts, manage incident handling, ensure SLAs and metrics, and drive improvements.
• Coordinate with threat intel, threat hunting, engineering, vulnerability management, and IR teams for effective detection and remediation of threats.

Skills

Cybersecurity

SOC Operations

Incident Response

SIEM Tools

Threat Detection

NIST Frameworks

Leadership/Coordination

Education

Bachelor's degree

Tools

ServiceNow

Jira

Job description

The Opportunity

We are seeking a Security Operations Center (SOC) Operations Manager to lead day-to-day SOC activities for 24/7 security monitoring, detection, response, and escalation functions. This role is responsible for managing SOC personnel, including Tier 1, Tier 2, and Tier 3 analysts, ensuring continuous operational readiness, process maturity, and service delivery excellence across all customer enterprise environments, including on-premises, hybrid, Zero Trust, and cloud environments.

Job Number: R0253455

SOC Operations Manager

What You’ll Work On

• Serve as the operational manager for the SOC and be responsible for workforce management, shift scheduling, analyst performance, incident response coordination, and operational reporting.
• Act as the designated point of contact for SOC operations, customer engagement, service delivery issues, and major incident escalations.
• Develop and maintain 24/7 staffing plans, shift schedules, on-call rotations, and surge support capabilities to ensure continuous monitoring and response coverage.
• Oversee Tier 1-3 analyst activities, manage incident handling processes, ensure adherence to SLAs and operational metrics, and drive continuous improvement initiatives across SOC operations.
• Coordinate with threat intelligence, threat hunting, engineering, vulnerability management, and incident response teams to ensure effective detection, investigation, and remediation of cybersecurity threats.

Join us. The world can't wait.

You Have

• 10+ years of experience with cybersecurity
• 5+ years of experience supporting SOCs, incident response, or cyber defense operations
• Experience managing SOC operations, including workforce planning, shift management, and analyst supervision
• Experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar, or security monitoring technologies
• Knowledge of security monitoring, incident response, threat detection, escalation procedures, and cyber defense operations
• Knowledge of cybersecurity frameworks, including NIST Cybersecurity Framework, NIST 800-61, MITRE ATT&CK, and Cyber Kill Chain methodologies
• Ability to coordinate and lead response activities during major cybersecurity incidents
• Top Secret clearance
• Bachelor's degree

Nice If You Have

• Experience developing SOC standard operating procedures (SOPs), playbooks, runbooks, and operational workflows
• Experience with ServiceNow, Jira, or similar ticketing and workflow management systems
• Experience managing analyst training programs, workforce development initiatives, and career progression plans
• Knowledge of threat intelligence integration, use case development, and detection engineering practices
• Ability to analyze operational trends and implement process improvements to enhance SOC effectiveness and efficiency
• Ability to brief technical teams, executives, and government stakeholders
• Possession of excellent written and verbal communication skills
• CISSP, CISM, GSOM, GCIH, GCIA, GCED, Security+, or equivalent Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.