SOC Operations Coordinator

Ultipro; Minneapolis (MN); On-site; USD 50,000 - 58,000; Full time

Job summary

Sun Country Airlines is seeking a SOC Operations Coordinator to join our Minneapolis team. You will work with the SOC Duty Manager and multiple SOC departments to develop and implement daily operations plans, ensuring efficient flight operations and strong customer focus.

The role involves maintaining FLIFO, delay postings, tail swaps, IROP management, and coordinating with Dispatch, Crew Schedulers, Maintenance, and airport personnel. Strong communication and aviation knowledge are essential.

Qualifications

• Two to five years of airline operations experience in an SOC, Airport Ops, or Flight Ops.
• Excellent verbal and written communication.
• Ability to work with minimal supervision in a fast-paced environment.
• Proficient in Microsoft Office and Office365.
• Knowledge of Sun Country business model, routes, and aviation terms.
• Ability to multi-task and maintain attention to detail.

Responsibilities

• Maintain FLIFO and delay postings and IROP management.
• Coordinate aircraft routing based on schedule and maintenance.
• Support SOC Duty Manager with daily operations plans.
• Communicate routine and non-routine operational details to teams.
• Promote safety and adhere to procedures.
• Collaborate with Dispatch, Crews, Maintenance, and airport staff.

Skills

Communication skills

MS Office proficiency

Attention to detail

Teamwork

Multi-tasking

Verbal/written communication

Independent work

Education

Associates or Bachelor's degree

FAA licensure or training

Tools

AIMS familiarity

Job description

• $50,000 USD to $58,000 USD This is the base compensation hiring range for this role.

Description

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlinesprovides the resources and support our employees need to succeed. Besides working at a great and growing company, as a SOC Operations Coordinatoryou’ll enjoy these benefits and more:

• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

SOC Operations Coordinator Overview:

Sun Country Airlines is seeking a SOC Operations Coordinator to work alongside the SOC Duty Manager and collaborate with multiple SOC departments to develop and implement daily operations plans that are both effective and efficient.

The SOC Ops Coordinator will assist the SOC Duty Manager with routine operational tasks including maintaining FLIFO, delay posting, tail swaps, IROP management, and internal/external communications. In addition, they are responsible for the efficient routing of aircraft based on daily flight schedule, route requirements, and planned maintenance. They will regularly interact with the Flight Dispatchers, Crew Schedulers, Maintenance Controllers, Maintenance Planners, Airport and Charter Operations personnel, as well as Crewmembers.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Safety

• Promotes company safety policy and adheres to safe operational practices.
• Identifies and channels any safety concerns through the SOC Duty Manager or appropriate safety program.
• Ensures adherence to operational and aviation security protocols.
• References established manuals and checklists to ensure compliance with established procedures.

People

• Facilitates effective communications and collaboration between various operational groups.
• Communicates routine and non-routine operational details using electronic and telephonic systems.
• Develops and implements efficient and effective plans for recovering regular flight operations while maintaining a customer focus.

Operational Quality

• Assists SOC Duty Manager with the development and implementation of day-to-day operations plan.
• Maintains FLIFO with updated information.
• Assigns and adjusts aircraft routing based on operational needs and route requirements.
• Ensures operational performance through strategic reassignment of resources including aircraft, crewmembers.
• Disseminates timely and accurate communication for routine and irregular events.
• Evaluates and optimizes aircraft utilization based on cost profiles.
• Collaborates with charter and commercial team to ensure efficient scheduling and utilization of resources.

Required Qualifications:

• Two to five years of airline operations experience in an SOC, Airport Operations, or Flight Operations role.
• Excellent communication skills, both verbal and written.
• Ability to work effectively with minimal supervision in fast paced environment.
• Proficient in Microsoft Office.
• Knowledge of Sun Country business model, values, and route structure.
• Basic understanding of aviation weather products and the national airspace system.
• General knowledge of common regulations and airline terminology.
• Experience using Microsoft Windows and Office365 products.
• Ability to multi-task in a fast paced and dynamic environment.
• Must maintain attention to detail and act with precision.
• Ability to work effectively in a team environment.

Preferred Skills:

• Associates or Bachelor's degree in related field.
• AIMS experience or familiarity with other airline management software applications.
• FAA licensure or training (Pilot, ATC, Dispatcher).
• Understanding of Part 121 crew and operational requirements.

Compensation:

Pay range: $50,000 - $58,000 USD annually.

Classification:

Full-Time, Exempt

Work Location:

Minneapolis, MN (onsite)

Supervisory Responsibility:

None

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Additional Notes:

Must be able to obtain MSP SIDA badge.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.